[rt-users] Problem when hitting take/resolve

[Michael Shanks]

Hi guys, guess I should look more indepth before I ask for help

I had not set the WebBaseUrl correctly :(
 
 
 
 


-----Original Message-----
From: Michael Shanks [mailto:mike at tekniq.org] 
Sent: Tuesday, March 28, 2006 11:23 AM
To: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Problem when hitting take/resolve

Hello

Fedora Core release 4 (Stentz)
This is perl, v5.8.6 built for i386-linux-thread-multi
RT 3.5.5
MySQL: 4.1.16


****************httpd.conf*********** 
<VirtualHost ipaddress>
   ServerName <correct hostname>
   DocumentRoot /opt/rt3/share/html    
   AddDefaultCharset UTF-8

   # this line applies to Apache2+mod_perl2 only
#   PerlModule Apache2 Apache::compat

   PerlModule Apache::DBI
   PerlRequire /opt/rt3/bin/webmux.pl

   <Location />
       SetHandler perl-script
       PerlHandler RT::Mason
   </Location>
RedirectMatch permanent (.*)/$ http://<correct hostname>$1/index.html

</VirtualHost>

***********end httpd.conf***********


**********site config***************

Set($rtname , "<correct hostname> ");
1;


#The name of the database user (inside the database)
Set($DatabaseUser , 'rt_user');

# Password the DatabaseUser should use to access the database
Set($DatabasePassword , 'password');

# The name of the RT's database on your database server
Set($DatabaseName , 'rt3');

***********end site config************



-----Original Message-----
From: Harald Wagener [mailto:hwagener at hamburg.fcb.com] 
Sent: Tuesday, March 28, 2006 10:31 AM
To: Michael Shanks
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Problem when hitting take/resolve


Am 28.03.2006 um 11:03 schrieb Michael Shanks:

> When I hit take or resolve it dumps me to a Cannot Find server  
> errror, this is on a fresh install, it completes the requested  
> action correctly just does not redirect correctly

> Any help?
Only if you'd be so kind as to provide the version of perl, rt,  
apache, database backend accompanied by the relevant part of your  
httpd.conf and RT_SiteConfig.pm - all this you're talking about  
request tracker...



Regards,
     Harald


-- 
Harald Wagener
Technischer Leiter

Foote Cone & Belding
FCB Wilkens
An der Alster 42
20099 Hamburg
Germany

T: +49 (0)40 2881 1252
F: +49 (0)40 2881 1217
hwagener at hamburg.fcb.com
http://www.footeconebelding.de




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