[rt-users] Canned responses

Jesse Vincent jesse at bestpractical.com
Thu Mar 30 19:27:44 EST 2006


> I've been playing around a bit with this - I thought I'd use the RT 
> template scheme and it seems to work OK. A drop-down list of 
> templates (queue and global) appears on the Reply screen and when you 
> choose one, the parsed template is placed into the message box.
>

That's something that RTFM 2.2 provides too.



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