[rt-users] Re: Can RT execute operating-system commands?

[Rainer Duffner]

Am 31.03.2006 um 18:11 schrieb Thomas M. Payerle:

>> is it possible to use RT and approvals in a
>> hosting-provisioning-scenario, where after an order is approved, the
>> command to start the provisioning is triggered?
>>
> I am fairly new to RT, but was able to do a system() call in a  
> custom scrip
> action, so the answer appears to be yes, RT can execute OS commands  
> via
> scrip interface.
>
> You should be able to configure RT to do as you request, but not  
> sure how
> wise such would be.  If nothing else, the provisioning command  
> would be
> run as the uid running the web server process, which might either mean
> reducing privs needed to run the provisioning command or upping  
> privs of
> web server process, and that may have adverse security considerations.
>



Well, the provisioning is done via a webinterface already.
So I guess it doesn't make a lot of difference - I only would have a  
real "workflow" behind it.



Thanks all.


cheers,
Rainer