[rt-users] more results listed than shown?

[Jesse Vincent]

On Mon, May 01, 2006 at 11:04:15AM -0400, TeleMole wrote:
> Hi again all!
> 
> I'm discovering lots of anomolies today - sorry - this is the second post...
> 
> I have created saved searches to show us various tickets outstanding
> for one reason or another - in one example i get WAY more results
> found (170) than displayed (more like 60)


Because of how RT's ACLs work, it would be very, very time consuming to
check them before giving you a count of tickets found. And having to
load up all 170 tickets to get an accurate count of the ones you can see
before telling you how many it found would likely really, really frustrate you.


> i have 4 pages of results for this query - though some of the pages
> only have 10 or so tickets listed...
> 
> what are these phantom tickets that are being found?
> 
> Here is the query I used :
> 
> Status != 'stalled'
> AND LastUpdated < '-48 hours'
> AND Created < '-48 hours'
> AND Status != 'resolved'
> AND Status != 'rejected'
> AND Status != 'deleted'
> 
> 
> any thoughts?
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