[rt-users] User autocreation

[Ruslan Zakirov]

I agree with Stephen, but if you're going to use current scheme then:
* you staff should fill requestor field with customer's email and RT
would autocreate user
* look into ParseTicketForCc option in the config, but I don't
remember if it works replis/comments
* this discussion a bit of off-topic for rt-devel@

On 5/3/06, Phil Smith III <lists at akphs.com> wrote:
> We don't think we dare enable auto-user creation due to spam issues.
>
> But the usual flow is like this:
>
> 1) User emails support at ourdomain with an issue.
> 2) One of us creates an RT ticket, then replies, CCing RT, putting the [ourdomain #nnn] in the Subject.
> 3) Occasionally a customer is well-behaved enough to do a REPLY ALL, but that fails to update RT because the user isn't in RT.
>
> Is there an easy way (presumably a scrip) to say "Any user that's ever been on a TO or CC list gets auto-added as an unprivileged user"?
>
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--
Best regards, Ruslan.