[rt-users] How to send "notify on resolve" message to a specific non CC or AdminCC address

[Ruslan Zakirov]

You can use RTx-Action-NotifyGroup from the CPAN or add Cc header to
the template (http://wiki.bestpractical.com/?Template).

On 5/3/06, Sumner, Todd <TSumner at tmwsystems.com> wrote:
>
> We currently are using a simple template/script to "Notify requestor, CC and
> Admincc on resolve" which sends a summary listing of a request's activity
> and states that it is resolved.
>
> How can I configure a script to send a copy of this "Notify on resolve" type
> message (or add to the original distribution of the message above) to a
> specific email address that is not a CC or AdminCC, or associated with the
> request in any way.
>
> Basically I'd like to have a particular static email address receive a copy
> of all resolved notifications, but not receive any create, comment, etc.
> messages.
>
> Thanks, Todd
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--
Best regards, Ruslan.