[rt-users] Specifying what queues can be seen on the "RT at a glace" page on a per user basis

[Frank Pater]

Have you tried this patch: http://wiki.bestpractical.com/index.cgi?SelectDefaultQueue (I have not, but it sounds like what you're looking for)?

Sincerely,
Frank Pater
DCANet
http://www.dca.net
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On Thu, May 04, 2006 at 02:42:11PM +0100, Ian Clancy wrote:
> Drew,
> Yes, but i need this permission so that personnel can move a ticket from 
> one queue to the other. I also want personnel to be able to create a 
> ticket on the other queue. This is a requirement. If i remove the 
> SeeQueue permission this is not possible.
> Thanks,
> Ian
> 
> Drew Barnes wrote:
> 
> >Have you given everyone a global SeeQueue right?  If so, remove it, 
> >set the groups to see their own queue and it should display the way 
> >you wish.
> >
> >
> >Ian Clancy wrote:
> >
> >>
> >>
> >>
> >>Ken O'Driscoll wrote:
> >>
> >>>On Thu, 2006-05-04 at 11:50 +0100, Ian Clancy wrote:
> >>>[...snip...]
> >>> 
> >>>
> >>>>I've created 2 IT Support queues, one for each of our sites. When 
> >>>>personnel log into RT at the "RT at a glance" they see tickets from 
> >>>>both queues. What i would like is that when support personnel from 
> >>>>site A login they would only see tickets from Queue A, personnel 
> >>>>from Site B would see site B tickets etc..
> >>>>  
> >>>
> >>>[...snip...]
> >>>
> >>>Hi Ian,
> >>>
> >>>You can do this with groups.
> >>>
> >>>Create two groups (Configuration -> Groups -> New Group) one for site A
> >>>staff and one for site B staff.  Make all users associated with site A
> >>>members of the site A group etc.
> >>>
> >>>Edit the group rights for Queue A and Queue B respectively and only
> >>>privilege the associated group with SeeQueue, OwnTicket etc.
> >>>
> >>>- Ken.
> >>>
> >>>
> >>> 
> >>>
> >>
> >>Thank you Everybody for their suggestions.  Creating some groups and 
> >>changing the appropriate permissions done the trick. I have one small 
> >>annoyance remaining though. The default queue for "Quick Ticke 
> >>Create" is the same for both of my groups. Does anyone know of a way 
> >>i can change the default queue depending on the user or group ?
> >>
> >>regards,
> >>Ian
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> >>
> >>
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> >
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> 
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> 
> 
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