[rt-users] Specifying what queues can be seen on the "RT at a glace" page on a per user basis

[Ruslan Zakirov]

Hm, I think 3.5/3.6 allow user to customize QuickSearch box, open
RT->Preferences->RT at a glance->Quick Search. Isn't it what you need?

On 5/4/06, Ian Clancy <ClancyIan at cel.ie> wrote:
> Frank,
> Thanks, thats exactly what i need. Unfortunately there are some errors
> when i run the patch against 3.6.0pre1 . I'll see if i can sort this out
> myself and post an updated patch.
> regards,
>
> --
> Ian Clancy
> IT Co-ordinator
> Connaught Electronics Ltd.
> Dunmore Rd,
> Tuam,
> Co. Galway,
> Ireland.
>
> P : ++353 93 23151
> F : ++353 93 23110
> E : mailto:clancyian at cel.ie
> W : http://www.cel-europe.com
>
>
>
>
> Frank Pater wrote:
>
> >Have you tried this patch:
> >http://wiki.bestpractical.com/index.cgi?SelectDefaultQueue (I have not,
> >but it sounds like what you're looking for)?
> >
> >Sincerely,
> >Frank Pater
> >DCANet
> >http://www.dca.net
> >voice: 888-4-DCANET (888-432-2638)
> >fax: 302-426-6386
> >
> >On Thu, May 04, 2006 at 02:42:11PM +0100, Ian Clancy wrote:
> >
> >
> >>Drew,
> >>Yes, but i need this permission so that personnel can move a ticket
> >>
> >>
> >from
> >
> >
> >>one queue to the other. I also want personnel to be able to create a
> >>ticket on the other queue. This is a requirement. If i remove the
> >>SeeQueue permission this is not possible.
> >>Thanks,
> >>Ian
> >>
> >>Drew Barnes wrote:
> >>
> >>
> >>
> >>>Have you given everyone a global SeeQueue right?  If so, remove it,
> >>>set the groups to see their own queue and it should display the way
> >>>you wish.
> >>>
> >>>
> >>>Ian Clancy wrote:
> >>>
> >>>
> >>>
> >>>>
> >>>>Ken O'Driscoll wrote:
> >>>>
> >>>>
> >>>>
> >>>>>On Thu, 2006-05-04 at 11:50 +0100, Ian Clancy wrote:
> >>>>>[...snip...]
> >>>>>
> >>>>>
> >>>>>
> >>>>>
> >>>>>>I've created 2 IT Support queues, one for each of our sites. When
> >>>>>>personnel log into RT at the "RT at a glance" they see tickets
> >>>>>>
> >>>>>>
> >from
> >
> >
> >>>>>>both queues. What i would like is that when support personnel from
> >>>>>>
> >>>>>>
> >
> >
> >
> >>>>>>site A login they would only see tickets from Queue A, personnel
> >>>>>>
> >>>>>>
> >>>>>>from Site B would see site B tickets etc..
> >>>>>
> >>>>>
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>[...snip...]
> >>>>>
> >>>>>Hi Ian,
> >>>>>
> >>>>>You can do this with groups.
> >>>>>
> >>>>>Create two groups (Configuration -> Groups -> New Group) one for
> >>>>>
> >>>>>
> >site A
> >
> >
> >>>>>staff and one for site B staff.  Make all users associated with
> >>>>>
> >>>>>
> >site A
> >
> >
> >>>>>members of the site A group etc.
> >>>>>
> >>>>>Edit the group rights for Queue A and Queue B respectively and only
> >>>>>privilege the associated group with SeeQueue, OwnTicket etc.
> >>>>>
> >>>>>- Ken.
> >>>>>
> >>>>>
> >>>>>
> >>>>>
> >>>>>
> >>>>>
> >>>>Thank you Everybody for their suggestions.  Creating some groups and
> >>>>
> >>>>
> >
> >
> >
> >>>>changing the appropriate permissions done the trick. I have one
> >>>>
> >>>>
> >small
> >
> >
> >>>>annoyance remaining though. The default queue for "Quick Ticke
> >>>>Create" is the same for both of my groups. Does anyone know of a way
> >>>>
> >>>>
> >
> >
> >
> >>>>i can change the default queue depending on the user or group ?
> >>>>
> >>>>regards,
> >>>>Ian
> >>>>_______________________________________________
> >>>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >>>>
> >>>>Community help: http://wiki.bestpractical.com
> >>>>Commercial support: sales at bestpractical.com
> >>>>
> >>>>
> >>>>Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >>>>
> >>>>
> >
> >
> >
> >>>>Buy a copy at http://rtbook.bestpractical.com
> >>>>
> >>>>
> >>>>We're hiring! Come hack Perl for Best Practical:
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> >>>>
> >>>>
> >>>
> >>>
> >>_______________________________________________
> >>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >>
> >>Community help: http://wiki.bestpractical.com
> >>Commercial support: sales at bestpractical.com
> >>
> >>
> >>Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >>Buy a copy at http://rtbook.bestpractical.com
> >>
> >>
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> >>http://bestpractical.com/about/jobs.html
> >>
> >>
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>
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>
>
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>


--
Best regards, Ruslan.