[rt-users] Replying to Commenter - not Watchers

[Ruslan Zakirov]

On 4/28/06, Kristopher Lusk <klusk at brit.com> wrote:
>
>
>
> Hello All,
>
>
>
> Forgive me if this is trivial.  How would I go about setting up RT to allow
> for the following?
>
>
>
> PersonA replies to a comment that PersonB put into a ticket – neither is the
> owner nor are they watchers; they are just parties adding information to the
> ticket.
>
> I want PersonB to be notified by email that PersonA has just "replied" to
> the comment that they (PersonB) made.  If your question is, why not just
> have them email each other?  Well, I want all ticket correspondence to be
> kept in the ticket.  Is the only way to do this manually adding PersonB as a
> CC or BCC when PersonA is updating the ticket?  Is there a better way?
You can add all people who contribute to the ticket to Cc list with
scrip and/or from RT_Config with $ParseNewMessageForTicketCcs option.

>
>
>
> Thanks,
>
> Kris
>
>
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--
Best regards, Ruslan.