[rt-users] Delete message with /Returned mail/ in the subject line on arrival
Romeo Theriault
romeotheriault at gmail.com
Fri May 5 15:50:13 EDT 2006
Hi, I'm trying to create a scrip with will delete a new ticket on
arrival if it has "Returned mail" in the subject line. From searching
through the mailing list archive for a while I've come up with
something which I think is pretty close, yet it's not deleting these
messages.
Here is what I have:
if ($self->TicketObj->Subject =~ /Returned/) { $self->TicketObj-
>SetStatus('deleted'); 1; } else { undef; }
I have this in the Custom condition field under Configuration >
Global > Scrips > My Delete Scrip
The scrip fields are set as follows:
Description: Delete Returned Mail
Condition: On Create
Action: User Defined
Template: Global template: Blank
Stage: TransactionCreate
I'm using RT 3.4.2.
Is my perl wrong or do I need to activate this somehow or attach it
to a template? Or do I need to put this code in "Custom action
perparation code: ??
Thank you for any help.
Romeo
More information about the rt-users
mailing list