[rt-users] Delete message with /Returned mail/ in the subject line on arrival

[Romeo Theriault]

Thanks Frank!   That did it. I also had to move the ($self->TicketObj- 
 >Subject =~ /^Returned mail/) {...} code into the   Custom action  
cleanup code: area. Then it worked.

Thanks for the tip about the regex. I have a quick question about  
that though. To match the words "Returned mail" wouldn't I have to  
use a "\s" to match the space that is between the word "Returned" and  
the word "mail"? or does RT use a modified version of regex?

Thanks.

Romeo

On May 5, 2006, at 4:05 PM, Frank Pater wrote:

> Hi Romeo,
>
> Try setting "Custom action preparation code:" to:
> return 1;
>
> This works for us. Also note that the code you have will delete any  
> ticket with the string "Returned" in its subject. You may want to  
> make it more specific:
>
> if ($self->TicketObj->Subject =~ /^Returned mail/) {...}
>
>
> This will delete only tickets where the first two words of the  
> Subject are "Returned mail".
>
> Sincerely,
> Frank Pater
> DCANet
> http://www.dca.net
> voice: 888-4-DCANET (888-432-2638)
> fax: 302-426-6386
>
> On Fri, May 05, 2006 at 03:50:13PM -0400, Romeo Theriault wrote:
>> Hi, I'm trying to create a scrip with will delete a new ticket on
>> arrival if it has "Returned mail" in the subject line. From searching
>> through the mailing list archive for a while I've come up with
>> something which I think is pretty close, yet it's not deleting these
>> messages.
>>
>> Here is what I have:
>>
>> if ($self->TicketObj->Subject =~ /Returned/) {   $self->TicketObj-
>>> SetStatus('deleted'); 1; } else {   undef; }
>>
>> I have this in the Custom condition field under Configuration >
>> Global > Scrips > My Delete Scrip
>>
>> The scrip fields are set as follows:
>>
>> Description: Delete Returned Mail
>> Condition: On Create
>> Action: User Defined
>> Template: Global template: Blank
>> Stage: TransactionCreate
>>
>> I'm using RT 3.4.2.
>>
>> Is my perl wrong or do I need to activate this somehow or attach it
>> to a template? Or do I need to put this code in "Custom action
>> perparation code: ??
>>
>> Thank you for any help.
>>
>> Romeo
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