[rt-users] Re: How to debug RT3 better

[rt3 at acerhomes.com]

Hi Philip,

Thanks for your response.  My approval system was working when I'am still
using 3.0.5.  But after I upgraded to 3.4.5, this no longer works.  I still
tried your suggestion.  I checked the permissions (even select everything)
 and reviewed the wiki.  I checked the rt.log (full) and see nothing
there.


>> It's currently working except from the approval link which doesn't
> show anything even I > selected  pending, approved or denied, etc.
>
> One thing I found when implementing an Approvals system was that testing
> is impossible without two user IDs. If you try to open a ticket needing
> approval and try to approve it yourself etc., the RT mechanisms to
> prevent viscious circle emails and spurious replies mess this up. Create
> a test user to open tickets needing approval and if you're using the
> GUI, log them in in a separate browser (I even used IE for the test user
> and firefox for the approver because if you've every selected "remember
> my password" or whatever in a broswer, it'll auto-log you in when you
> click links in the GUI etc.). I could get nothing to appear in the
> approvals section until I did this. Approvals is pretty tricky to set
> up. You need lots of custom scrips and an idea of how you want it to
> work. I have a system for it which may or may not be of use to people
> which I can wikify if desireable. It took me a long time to make it work
> but it's not complex once it's all working.
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