[rt-users] Escalations by minutes

[Ben Blakely]

Hello all,

 

Is there a way to escalate priorities by one instead of the final
priority. This is the case when using RT::Action:EscalatePriority. 

What im trying to do is escalate a ticket by one every minute, by using
cron. Then when the ticket hits its final priority, im going to notify
people by email.

 

Any suggestions?

 

Thanks a mil

 

ben

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