[rt-users] RT3.6 bug/feature report!

[Stephen Turner]

At Thursday 5/11/2006 10:27 AM, Jesse Vincent wrote:

>On Thu, May 11, 2006 at 03:58:11PM +0200, Sven Sternberger wrote:
> > Hello!
> >
> > I noticed that ther is a difference between 3.0 and 3.6rc1 in the
> > access rights handling
>
>That's correct. There were complaints about the old behaviour. I can't
>remember if simply changing the default about how many scrips are run on
>link transactions will change the behaviour.

I'd love to see this one reversed - to me, linking to a ticket 
doesn't equal updating the ticket.

For us, this feature has unintended consequences - our Help Desk 
staff need the ability to 'lock' a ticket so that multiple people 
aren't trying to answer a question at the same time. To do this we do 
not grant ModifyTicket directly to the Help Desk staff - we grant 
them 'OwnTicket', and we grant ModifyTicket to the Owner role. So 
they have to take or steal a ticket before they can update it.

However, the permissions for creating links now mean that help desk 
staff can't group similar tickets by using parent/child links unless 
they own all of the tickets. This is inconvenient of course, and we 
got around it by bypassing the ACL check .

Thanks,
Steve