[rt-users] Notifying a certain user when a ticket is created in a Queue

[John Boris]

Steve,
Thanks. I will look into that.  This is all new to me. I did get a
response about a Perl Module and I am in the process of trying to add
that. This option is a good learning tool for me to see what is involved
in creating templates and the other option is a learning tool for me to
add modules. I am looking for the easiest and cleanest way to do this so
lets see which idea pans out. I will probably have both available when I
get done.

John J. Boris, Sr.
JEN-A-SyS Administrator
Archdiocese of Philadelphia

"Remember! That light at the end of the tunnel
Just might be the headlight of an oncoming train!"

>>> Stephen Turner <sturner at MIT.EDU> 05/11/06 9:40 AM >>>
At Wednesday 5/10/2006 05:01 PM, John  Boris wrote:
>Can a scrip be written that will notify a set of users that a ticket
has
>been created in a queue without assigning the ticket to that user or
>making that person an AdminCc?  I don't want to send a bunch of
>duplicate emails. I want the certain group of people to get notified
>there is a ticket. I have a script that sets another users as the
>AdminCc for all tickets that are created in the Queue.
>
>I Hope that is clear.
>
>TIA
>
>John J. Boris, Sr.

John,

We have a kludgey way of doing this - we set up a queue template that 
starts with a CC: followed by the email addresses we want to notify. 
There must be a blank line between the CC header and the message 
body. Let's say this template is called 'OurCreateNotification'.

Then we set up a queue scrip that uses this template: 'On Create 
Notify Other Recipients using template OurCreateNotification'.

Steve