[rt-users] Problem with update dept from ldap action inRT Essentials

[john habermann]

Just thought I would add this to the thread. This is the custom
condition that which lets you do this with only 1 scrip.

my $trans = $self->TransactionObj;

#Check if this is a create ticket transaction if so return one and run action
$RT::Logger->debug("check if this is a create ticket transaction");
return 1 if $trans->Type eq 'Create';

#If there is no requestor field we return 0
$RT::Logger->debug("return 0 if no requestor field");
return 0 unless $trans->Field eq 'Requestor';

#Check if the requestor field has been modified
if ($trans->OldValue != $trans->NewValue) {
	$RT::Logger->debug("requestor address has been changed");
	return 1;
}
return 0;

cheers
John

On 1/6/06, Mike Patterson <mikep at uclink.berkeley.edu> wrote:
> I submitted the errata I found and I'll submit any others I come up with.
>
> To really keep track of dept this way, you need to check everytime the
> Requestor value changes.
> -------------------------------------------------------------------------------------------------
> Now I have 2 scrips:
> 1) that checks "OnCreate" and uses the custom action I was troubleshooting
> 2) one custom condition (below) that uses the same custom action
>
> custom condition:
> -----------------
> my $trans = $self->TransactionObj;
> return 0 unless $trans->Field eq 'Requestor';
> return 1 if $trans->OldValue != $trans->NewValue;
> return 0;
>
> Michael Finn wrote:
>
> >>Does anyone know if there is an errata page for RT Essentials?
> >>
> >>
> >
> >O'Reilly keeps errata pages for pretty much all their books. Check:
> >http://www.oreilly.com/catalog/rtessentials/errata/
> >
> >
>
>
> --
> Mike Patterson
> Systems Manager
> UC Berkeley Extension
>
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-- 
John Habermann
Internet Programmer, System Administrator
The Wilderness Society Inc
http://www.wilderness.org.au