[rt-users] RTFM 2.1.40 doesn't show content from migrated database

[Mike Patterson]

Alex,

I had the same symptom in a test run update RT 3.2.2 -> 3.4.5, RTFM 
2.0.4 -> 2.1.40 from one box to another box (although I didn't try to 
modify the RTFM and get that custom error message).
I tried the test run migration several times and kept getting the 
symptom of being able to see the contents and titles, but the text/wiki 
is blank.

I couldn't figure it out so I kept the version of RTFM (2.0.4) the same 
in my RT 3.2.2 -> 3.4.5 migration for our production system.
Everything seemed OK, and I put it in production yesterday, but then 
someone pointed out that tickets with "links" to a RTFM were failing on 
my our production system.

I'm getting this error message:
*error:* Can't call method "Id" on an undefined value at 
/usr/local/rt3/lib/RT/URI/fsck_com_rtfm.pm line 147.

More details in the message sent to rt-users 5/12/2006: "[rt-users] RTFM 
2.0.4 links don't work after RT 3.2.2 -> 3.4.5 upgrade"

Were you able to resolve this problem?

Anyone have a clue on what might be going on?
I'd really like to get this straightened out on our production system 
before more people start to find those errors.

I'm not really sure what to do, I'm fairly certain that if I try the 
RTFM 2.1.4 upgrade again to try to resolve my links problem it'll get me 
back to blank RTFMs (and I'm guessing broken looking tickets when they 
have RTFM links).

BTW my hostname and RT URL path both changed in my update although I not 
certain if this is relevant.

Thanks,
Mike

Alex Strachan wrote:
>
> Hi All,
>
> Upgraded RT from 3.0.4 -> 3.4.5; applied mysql upgrades
>
> Upgrade RTFM from 2.0.4 -> 2.1.4; applied mysql upgrades
>
> When using RTFM I am unable to see any previous Text or Wiki content, 
> the classes and titles are still all there.
>
> When trying to modify custom fields to classes assignments…
>
> error: Can't locate object method "HasEntry" via package 
> "RT::CustomFields" at 
> /opt/rt3/share/html/RTFM/Admin/Classes/CustomFields.html line 81.
>
> context: ...
>
> 77: # Go through and delete all the custom field relationships that 
> this class
>
> 78: # no longer has
>
> 79:
>
> 80:
>
> 81: if ($ClassCFs->HasEntry($cf->Id)) {
>
> 82: unless (defined $ARGS{"Class-".$ClassObj->Id."-CF-".$cf->Id} ) {
>
> 83: my ($val, $msg) = $cf->RemoveFromClass($ClassObj->Id);
>
> 84: push (@results, $msg);
>
> 85:
>
> ...
>
> code stack: /opt/rt3/share/html/RTFM/Admin/Classes/CustomFields.html:81
>
> /opt/rt3/share/html/autohandler:215
>
> Alex
>
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