[rt-users] Adding a Status of "Closed" to RT

[Matthew Sullivan]

SSeibl wrote:

>
>
>> Hi Folks,
>> My boss likes the idea of having a Status of "Closed". Where can this 
>> be added. I have searched high and low, near and far for about 3 
>> hours and can find no mention of how to do this.
>>
>> I am using the latest. 3.4.5
>
I added the following to my RT_SiteConfig.pm file:

@ActiveStatus = qw(new open stalled answered);
@InactiveStatus = qw(resolved rejected closed deleted fixed spam);

You can probably guess what they do .. ;-)

/ Mat