[rt-users] Multiple tickets per incoming email

[Stephen Turner]

At Thursday 5/18/2006 10:31 AM, Jesse Vincent wrote:
>Stephen Turner wrote:
> > We've just started having multiple, identical, tickets generated by some
> > mail messages sent to RT. I suspect this is not a problem with RT, but I
> > just wanted to ask - has anyone encountered this problem before?
> >
>
>Yes. I've found this to happen when the message in question causes RT to
>spend an insane amount of time processing it. So, the mailgate times
>out, but RT finishes processing the message....and then the mailgate
>submits it again. "mailq" on your mail server and see if the message is
>still queued for submission.  The quick-and-easy fix is to change the
>--timeout on your mail aliases


Excellent - thanks for the quick response.

Steve