[rt-users] RTx::Statistics install issues (found a thread, but no resolution)

Kelly F. Hickel kfh at mqsoftware.com
Tue May 23 15:34:17 EDT 2006 

Paul,
	It looks like the files in rt3/share are from unpacking the
archive directly, so I'd remove those listed below first.  Then do an ls
-l in /opt/rt3/share/html.  I find that when I install statistics I do
it as root, but my whole /opt/rt3 tree has to be owned by apache.apache.
So, if the directories /opt/rt3/share/RTx, /opt/rt3/share/Callbacks and
/opt/rt3/share/Callbacks/kStatistics (and all their children) aren't
owned by the same user and group as the other directories in
/opt/rt3/share, do a chown -R on the and try again....

-- 

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com


> -----Original Message-----
> From: Paul Crossman [mailto:Paul.Crossman at tvguide.com]
> Sent: Tuesday, May 23, 2006 2:03 PM
> To: Kelly F. Hickel; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] RTx::Statistics install issues (found a
> thread,but no resolution)
> 
> Sure!!!
> 
> /opt/rt3 is the original working system.
> rt3/ is a exploded tar from the system I'm migrating to.
> 
> # diff -r /opt/rt3/ rt3/
> Only in rt3/etc: RCS
> diff -r /opt/rt3/etc/RT_SiteConfig.pm rt3/etc/RT_SiteConfig.pm
> 279c279
> < Set($WebBaseURL , "http://source.tvguide.com:80");
> ---
> > Set($WebBaseURL , "http://destination.tvguide.com:80");
> Only in /opt/rt3/local/html: Callbacks
> Only in /opt/rt3/local/html/NoAuth: webrt.css.matt
> Only in /opt/rt3/local/html/NoAuth: webrt.css.orig
> Only in /opt/rt3/local/html/NoAuth: webrt.css.working
> Only in /opt/rt3/local/html: RTx
> Only in /opt/rt3/local/lib: auto
> Only in rt3/share: CHANGELOG
> Only in rt3/share: MANIFEST
> Only in rt3/share: META.yml
> Only in rt3/share: Makefile.PL
> Only in rt3/share: README
> Only in rt3/share: inc
> Only in rt3/share: lib
> Only in rt3/var/mason_data: etc
> Only in rt3/var/mason_data/obj: .__obj_create_marker
> 
> Paul C.
> 
> 
> > -----Original Message-----
> > From: Kelly F. Hickel [mailto:kfh at mqsoftware.com]
> > Sent: Tuesday, May 23, 2006 1:30 PM
> > To: Paul Crossman; rt-users at lists.bestpractical.com
> > Subject: RE: [rt-users] RTx::Statistics install issues (found a
> thread,but
> > no resolution)
> >
> > > -----Original Message-----
> > > From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> > > bounces at lists.bestpractical.com] On Behalf Of Paul Crossman
> > > Sent: Tuesday, May 23, 2006 11:43 AM
> > > To: rt-users at lists.bestpractical.com
> > > Subject: RE: [rt-users] RTx::Statistics install issues (found a
> > > thread,but no resolution)
> > >
> > > Yes, I have Statistics working on the current servers.  Works
> great
> > > too.
> > >
> > > I'm doing the move by installing everything from scratch on the
> new
> > > server and then importing the mysql database from the existing
> > > environment.  I'm installing Statistics post importing the
> database
> > > though.  Any thoughts on that?
> > [Kelly F. Hickel] Doesn't seem like that should cause a problem.
> >
> > >
> > > As far as the error goes, I don't get them on my existing server.
> > [Kelly F. Hickel] Is it feasible to run a diff between the two
> /opt/rt3
> > directories?
> >
> > >
> > > Paul C.
> >
> > [Kelly F. Hickel] -Kelly
> >
> > >
> > > > -----Original Message-----
> > > > From: Kelly F. Hickel [mailto:kfh at mqsoftware.com]
> > > > Sent: Tuesday, May 23, 2006 8:08 AM
> > > > To: Paul Crossman; rt-users at lists.bestpractical.com
> > > > Subject: RE: [rt-users] RTx::Statistics install issues (found a
> > > thread,but
> > > > no resolution)
> > > >
> > > > Paul,
> > > > 	You said that you're moving your RT from one server to
> another,
> > > > was Statistics working before the move?
> > > >
> > > > Did you move it by installing as if a clean installation on the
> new
> > > > server, or did you just copy /opt/rt3?
> > > >
> > > > You definitely should *not* just unpack the archive in /opt/rt3,
> > > follow
> > > > the instructions in the README file to run make. Since you've
> > > unpacked
> > > > the archive directly, if it was me, I'd remove /opt/rt3 and
> start
> > > over
> > > > (since rt doesn't take that long to install).  The errors that
> your
> > > > seeing don't ring any bells with me as to what the problem is.
> > > >
> > > > --
> > > >
> > > > Kelly F. Hickel
> > > > Senior Software Architect
> > > > MQSoftware, Inc
> > > > 952.345.8677
> > > > kfh at mqsoftware.com
> > > >
> > > >
> > > > > -----Original Message-----
> > > > > From: rt-users-bounces at lists.bestpractical.com [mailto:rt-
> users-
> > > > > bounces at lists.bestpractical.com] On Behalf Of Paul Crossman
> > > > > Sent: Monday, May 22, 2006 1:25 PM
> > > > > To: rt-users at lists.bestpractical.com
> > > > > Subject: [rt-users] RTx::Statistics install issues (found a
> > > thread,but
> > > > > no resolution)
> > > > >
> > > > > I'm having issues with an RTx::Statistics 1.0.8 installation
> and
> > > this
> > > > > thread in the list
> > > > >
> > >
> (http://archives.free.net.ph/message/20060105.052158.ffebdbaa.en.html)
> > > > > is the exact problem I'm having, however the thread just ends
> with
> > > no
> > > > > resolution.  If you are one of the posters having this problem
> > > (Bill
> > > > > and/or Austin), could you contact me with your eventual
> solution
> > > if
> > > > > you
> > > > > ever found one?
> > > > >
> > > > > I'm moving my RT installation from one RHEL sever to another
> and
> > > the
> > > > > link for Statistics doesn't show up on the left column on the
> new
> > > > > server.
> > > > >
> > > > > The only strange thing I can see is this error appears on my
> > > apache
> > > > > error.log.
> > > > >
> > > > > [Mon May 22 11:47:08 2006] [error] [client 1.2.3.4] FastCGI:
> > > server
> > > > > "/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized
> > > value
> > > > > in
> > > > > length at
> > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Resolver/File.pm
> > > > > line 52., referer: http://myrtserver.tvguide.com/rt/
> > > > >
> > > > > Current config:
> > > > > RT 3.4.2
> > > > > RHEL 4
> > > > >
> > > > > I've tried both using the Makefile and just copying the files
> to
> > > > > /opt/rt3/share.
> > > > >
> > > > > I can go to links by hand, but I can't click on any in the
> Stats
> > > > > screens.  I get HTTP errors.
> > > > >
> > > > > Example:
> > > > >
> > > > > System error
> > > > > error:  	could not find component for initial path
> > > > > '/RTx/OpenStalled/index.html' (component roots are:
> > > > > '/opt/rt3/local/html', '/opt/rt3/share/html')
> > > > > context:
> > > > > ...
> > > > > 200:  	$self->{out_method} = sub { $$bufref .= $_[0] };
> > > > > 201:  	}
> > > > > 202:  	$self->{use_internal_component_caches} =
> > > > > 203:  	$self->{interp}->use_internal_component_caches;
> > > > > 204:  	$self->_initialize;
> > > > > 205:
> > > > > 206:  	return $self;
> > > > > 207:  	}
> > > > > 208:
> > > > > ...
> > > > > code stack:
> > > > > 	/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:204
> > > > > /usr/lib/perl5/site_perl/5.8.5/Class/Container.pm:275
> > > > > /usr/lib/perl5/site_perl/5.8.5/Class/Container.pm:353
> > > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:348
> > > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:342
> > > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:123
> > > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:73
> > > > > /opt/rt3/bin/mason_handler.fcgi:76
> > > > > raw error
> > > > >
> > > > >
> > > > > Any help would be appreciated.
> > > > >
> > > > > Thanks,
> > > > > Paul C.
> > > > >
> > > > > _______________________________________________
> > > > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-
> users
> > > > >
> > > > > Community help: http://wiki.bestpractical.com
> > > > > Commercial support: sales at bestpractical.com
> > > > >
> > > > >
> > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly
> > > Media.
> > > > > Buy a copy at http://rtbook.bestpractical.com
> > > > >
> > > > >
> > > > > We're hiring! Come hack Perl for Best Practical:
> > > > > http://bestpractical.com/about/jobs.html
> > > _______________________________________________
> > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > >
> > > Community help: http://wiki.bestpractical.com
> > > Commercial support: sales at bestpractical.com
> > >
> > >
> > > Discover RT's hidden secrets with RT Essentials from O'Reilly
> Media.
> > > Buy a copy at http://rtbook.bestpractical.com
> > >
> > >
> > > We're hiring! Come hack Perl for Best Practical:
> > > http://bestpractical.com/about/jobs.html

More information about the rt-users mailing list