[rt-users] RTx::Statistics install issues (found a thread, but no resolution)
Kelly F. Hickel
kfh at mqsoftware.com
Tue May 23 15:45:44 EDT 2006
> -----Original Message-----
> From: Paul Crossman [mailto:Paul.Crossman at tvguide.com]
> Sent: Tuesday, May 23, 2006 2:44 PM
> To: Kelly F. Hickel; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] RTx::Statistics install issues (found a
> thread,but no resolution)
>
> I actually just finished flushing my install at the destination.
>
> Just an initial DB.
>
> Still no go.
>
> [Tue May 23 14:34:29 2006] [error] [client 172.28.8.23] FastCGI:
> server
> "/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value
> in
> concatenation (.) or string at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Resolver/File.pm line 51.
> [Tue May 23 14:34:29 2006] [error] [client 172.28.8.23] FastCGI:
> server
> "/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value
> in
> length at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Resolver/File.pm
> line 52.
>
> Those errors show up in the httpd error log.
>
> The installation I have that works all the Statistics files are
> root:root and the RT3 files are root:bin. Everything works fine.
> Could
> the HTML::Mason perl module be a problem? How can I remove the module
> and reinstall it?
[Kelly F. Hickel] Well, is Statistics the only thing that isn't working,
or is the rest of RT broken too? Fixing Mason installation problems is
beyond me, I consider myself lucky when I can get through a clean
install and everything is working!
>
> Paul C.
>
> > -----Original Message-----
> > From: Kelly F. Hickel [mailto:kfh at mqsoftware.com]
> > Sent: Tuesday, May 23, 2006 3:34 PM
> > To: Paul Crossman; rt-users at lists.bestpractical.com
> > Subject: RE: [rt-users] RTx::Statistics install issues (found a
> thread,but
> > no resolution)
> >
> > Paul,
> > It looks like the files in rt3/share are from unpacking the
> > archive directly, so I'd remove those listed below first. Then do
> an
> ls
> > -l in /opt/rt3/share/html. I find that when I install statistics I
> do
> > it as root, but my whole /opt/rt3 tree has to be owned by
> apache.apache.
> > So, if the directories /opt/rt3/share/RTx, /opt/rt3/share/Callbacks
> and
> > /opt/rt3/share/Callbacks/kStatistics (and all their children) aren't
> > owned by the same user and group as the other directories in
> > /opt/rt3/share, do a chown -R on the and try again....
> >
> > --
> >
> > Kelly F. Hickel
> > Senior Software Architect
> > MQSoftware, Inc
> > 952.345.8677
> > kfh at mqsoftware.com
> >
> >
> > > -----Original Message-----
> > > From: Paul Crossman [mailto:Paul.Crossman at tvguide.com]
> > > Sent: Tuesday, May 23, 2006 2:03 PM
> > > To: Kelly F. Hickel; rt-users at lists.bestpractical.com
> > > Subject: RE: [rt-users] RTx::Statistics install issues (found a
> > > thread,but no resolution)
> > >
> > > Sure!!!
> > >
> > > /opt/rt3 is the original working system.
> > > rt3/ is a exploded tar from the system I'm migrating to.
> > >
> > > # diff -r /opt/rt3/ rt3/
> > > Only in rt3/etc: RCS
> > > diff -r /opt/rt3/etc/RT_SiteConfig.pm rt3/etc/RT_SiteConfig.pm
> > > 279c279
> > > < Set($WebBaseURL , "http://source.tvguide.com:80");
> > > ---
> > > > Set($WebBaseURL , "http://destination.tvguide.com:80");
> > > Only in /opt/rt3/local/html: Callbacks
> > > Only in /opt/rt3/local/html/NoAuth: webrt.css.matt
> > > Only in /opt/rt3/local/html/NoAuth: webrt.css.orig
> > > Only in /opt/rt3/local/html/NoAuth: webrt.css.working
> > > Only in /opt/rt3/local/html: RTx
> > > Only in /opt/rt3/local/lib: auto
> > > Only in rt3/share: CHANGELOG
> > > Only in rt3/share: MANIFEST
> > > Only in rt3/share: META.yml
> > > Only in rt3/share: Makefile.PL
> > > Only in rt3/share: README
> > > Only in rt3/share: inc
> > > Only in rt3/share: lib
> > > Only in rt3/var/mason_data: etc
> > > Only in rt3/var/mason_data/obj: .__obj_create_marker
> > >
> > > Paul C.
> > >
> > >
> > > > -----Original Message-----
> > > > From: Kelly F. Hickel [mailto:kfh at mqsoftware.com]
> > > > Sent: Tuesday, May 23, 2006 1:30 PM
> > > > To: Paul Crossman; rt-users at lists.bestpractical.com
> > > > Subject: RE: [rt-users] RTx::Statistics install issues (found a
> > > thread,but
> > > > no resolution)
> > > >
> > > > > -----Original Message-----
> > > > > From: rt-users-bounces at lists.bestpractical.com [mailto:rt-
> users-
> > > > > bounces at lists.bestpractical.com] On Behalf Of Paul Crossman
> > > > > Sent: Tuesday, May 23, 2006 11:43 AM
> > > > > To: rt-users at lists.bestpractical.com
> > > > > Subject: RE: [rt-users] RTx::Statistics install issues (found
> a
> > > > > thread,but no resolution)
> > > > >
> > > > > Yes, I have Statistics working on the current servers. Works
> > > great
> > > > > too.
> > > > >
> > > > > I'm doing the move by installing everything from scratch on
> the
> > > new
> > > > > server and then importing the mysql database from the existing
> > > > > environment. I'm installing Statistics post importing the
> > > database
> > > > > though. Any thoughts on that?
> > > > [Kelly F. Hickel] Doesn't seem like that should cause a problem.
> > > >
> > > > >
> > > > > As far as the error goes, I don't get them on my existing
> server.
> > > > [Kelly F. Hickel] Is it feasible to run a diff between the two
> > > /opt/rt3
> > > > directories?
> > > >
> > > > >
> > > > > Paul C.
> > > >
> > > > [Kelly F. Hickel] -Kelly
> > > >
> > > > >
> > > > > > -----Original Message-----
> > > > > > From: Kelly F. Hickel [mailto:kfh at mqsoftware.com]
> > > > > > Sent: Tuesday, May 23, 2006 8:08 AM
> > > > > > To: Paul Crossman; rt-users at lists.bestpractical.com
> > > > > > Subject: RE: [rt-users] RTx::Statistics install issues
> (found
> a
> > > > > thread,but
> > > > > > no resolution)
> > > > > >
> > > > > > Paul,
> > > > > > You said that you're moving your RT from one server to
> > > another,
> > > > > > was Statistics working before the move?
> > > > > >
> > > > > > Did you move it by installing as if a clean installation on
> the
> > > new
> > > > > > server, or did you just copy /opt/rt3?
> > > > > >
> > > > > > You definitely should *not* just unpack the archive in
> /opt/rt3,
> > > > > follow
> > > > > > the instructions in the README file to run make. Since
> you've
> > > > > unpacked
> > > > > > the archive directly, if it was me, I'd remove /opt/rt3 and
> > > start
> > > > > over
> > > > > > (since rt doesn't take that long to install). The errors
> that
> > > your
> > > > > > seeing don't ring any bells with me as to what the problem
> is.
> > > > > >
> > > > > > --
> > > > > >
> > > > > > Kelly F. Hickel
> > > > > > Senior Software Architect
> > > > > > MQSoftware, Inc
> > > > > > 952.345.8677
> > > > > > kfh at mqsoftware.com
> > > > > >
> > > > > >
> > > > > > > -----Original Message-----
> > > > > > > From: rt-users-bounces at lists.bestpractical.com [mailto:rt-
> > > users-
> > > > > > > bounces at lists.bestpractical.com] On Behalf Of Paul
> Crossman
> > > > > > > Sent: Monday, May 22, 2006 1:25 PM
> > > > > > > To: rt-users at lists.bestpractical.com
> > > > > > > Subject: [rt-users] RTx::Statistics install issues (found
> a
> > > > > thread,but
> > > > > > > no resolution)
> > > > > > >
> > > > > > > I'm having issues with an RTx::Statistics 1.0.8
> installation
> > > and
> > > > > this
> > > > > > > thread in the list
> > > > > > >
> > > > >
> > >
> (http://archives.free.net.ph/message/20060105.052158.ffebdbaa.en.html)
> > > > > > > is the exact problem I'm having, however the thread just
> ends
> > > with
> > > > > no
> > > > > > > resolution. If you are one of the posters having this
> problem
> > > > > (Bill
> > > > > > > and/or Austin), could you contact me with your eventual
> > > solution
> > > > > if
> > > > > > > you
> > > > > > > ever found one?
> > > > > > >
> > > > > > > I'm moving my RT installation from one RHEL sever to
> another
> > > and
> > > > > the
> > > > > > > link for Statistics doesn't show up on the left column on
> the
> > > new
> > > > > > > server.
> > > > > > >
> > > > > > > The only strange thing I can see is this error appears on
> my
> > > > > apache
> > > > > > > error.log.
> > > > > > >
> > > > > > > [Mon May 22 11:47:08 2006] [error] [client 1.2.3.4]
> FastCGI:
> > > > > server
> > > > > > > "/opt/rt3/bin/mason_handler.fcgi" stderr: Use of
> uninitialized
> > > > > value
> > > > > > > in
> > > > > > > length at
> > > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Resolver/File.pm
> > > > > > > line 52., referer: http://myrtserver.tvguide.com/rt/
> > > > > > >
> > > > > > > Current config:
> > > > > > > RT 3.4.2
> > > > > > > RHEL 4
> > > > > > >
> > > > > > > I've tried both using the Makefile and just copying the
> files
> > > to
> > > > > > > /opt/rt3/share.
> > > > > > >
> > > > > > > I can go to links by hand, but I can't click on any in the
> > > Stats
> > > > > > > screens. I get HTTP errors.
> > > > > > >
> > > > > > > Example:
> > > > > > >
> > > > > > > System error
> > > > > > > error: could not find component for initial path
> > > > > > > '/RTx/OpenStalled/index.html' (component roots are:
> > > > > > > '/opt/rt3/local/html', '/opt/rt3/share/html')
> > > > > > > context:
> > > > > > > ...
> > > > > > > 200: $self->{out_method} = sub { $$bufref .= $_[0]
> };
> > > > > > > 201: }
> > > > > > > 202: $self->{use_internal_component_caches} =
> > > > > > > 203: $self->{interp}-
> >use_internal_component_caches;
> > > > > > > 204: $self->_initialize;
> > > > > > > 205:
> > > > > > > 206: return $self;
> > > > > > > 207: }
> > > > > > > 208:
> > > > > > > ...
> > > > > > > code stack:
> > > > > > >
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:204
> > > > > > > /usr/lib/perl5/site_perl/5.8.5/Class/Container.pm:275
> > > > > > > /usr/lib/perl5/site_perl/5.8.5/Class/Container.pm:353
> > > > > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:348
> > > > > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:342
> > > > > > >
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:123
> > > > > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:73
> > > > > > > /opt/rt3/bin/mason_handler.fcgi:76
> > > > > > > raw error
> > > > > > >
> > > > > > >
> > > > > > > Any help would be appreciated.
> > > > > > >
> > > > > > > Thanks,
> > > > > > > Paul C.
> > > > > > >
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