[rt-users] Spreadsheet view displays more columns than in search

[Flynn, Timothy J]

I think I found the root of the problem.  It doesn't appear that tab
characters or newlines are being escaped from the result set.  This
would cause issues with the presentation in Excel.  I will add some
coding to do this to the rows after I apply the patch.  I am surprised
this never affected anyone before.

Thanks,
-Tim
 

-----Original Message-----
From: Stephen Turner [mailto:sturner at MIT.EDU] 
Sent: Wednesday, May 24, 2006 9:04 AM
To: Flynn, Timothy J; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Spreadsheet view displays more columns than in
search 

At Tuesday 5/23/2006 04:50 PM, Flynn, Timothy J wrote:
>Thanks Eric,  do you know why I'd be getting different results in
>spreadsheet vs the web list?  On one report I am getting 14 tickets in
>the web view and in the spreadsheet I am getting 11 and the data is
>wrong..  FYI the web results are correct and the spreadsheet is not.
Is
>something not being escaped that is affecting the query?
>
>-Tim
>

The mechanism use in searching for the web view is different from 
that used in the full spreadsheet download.

That said, you should still see the same number of rows. When you get 
14 rows in the web view are you actually seeing 14 tickets in the 
list, or is that number from the 'Found 14 tickets' message? It's 
just possible that you only have permission to see 11 of the 14 rows
returned.

Steve