[rt-users] Adding comments to a ticket via the API, scrips don't activate?

[Stewart Tranter]

Hi,

As part of an escalation script, I need to add a comment to the 
escalated ticket and then CC this comment to another user.  I have 
created the following code:

my $commentmail = "ESCALATION TEXT";

my $emailcontent = MIME::Entity->build(
	From    => 'RT Final Escalation <root at hostname.com>',
	Subject => "Case $tid has escalated.",
	Data    => \$commentmail);

my %comment_data = ( 	
			TimeTaken => "0",
			CCMessageTo => $queueadmin,
			MIMEObj => $emailcontent);

$ticket->Comment(%comment_data);

This successfully adds a comment, but does not send any e-mails out. 
There are OnComment scrips to send out a notification e-mail with the 
standard comment template to the owner and to "Other Recipients".  Do I 
need code to trigger the scrips?  Or have I made a mistake with the 
above code?

Stewart
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Stewart Tranter
Computing Services
Loughborough University

E:  s.g.tranter at lboro.ac.uk
W:  http://www.lboro.ac.uk/computing/
T:  +44 (0) 1509 223719
F:  +44 (0) 1509 223989
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