[rt-users] Impressions of 3.6.0r2

[Mike Patterson]

Thanks for the demo site Joshua.

So far I'm impressed with 3.6.0, "simple search" will do a lot to 
appease the masses ("waaaaah, searching is too hard, so I'll keep 
creating new tickets to ask about old tickets"). 

I was hoping that it would include a feature to change ticket history 
sorting (ascending/descending) as an individual preference (e.g.  
showing newest transactions at the top, patch: 
http://wiki.bestpractical.com/index.cgi?ReverseHistoryOrder).  This 
would be especially useful for long tickets.  This was a very important 
feature for me when my pages were loading slowly on old hardware (e.g. 2 
minutes when there are a lot of transactions), but now that I'm running 
RT on real server hardware and those especially long pages just take a 
few seconds. I do realize of course that I can apply the patch ("waaaah, 
how come the feature I want isn't in the main build"...).

But I can see that "click-sorting" can be done for lists of tickets 
which is really great.

Regarding the new layout:
* Losing the left nav-bar is a great choice.
* The rounded top "nav-bars" look good.
* The Ticket metadata seems to take up a lot more space now, especially 
if you have a lot of custom fields.  I like the older style smaller 
fonts better.  If you are viewing on a laptop screen, that would be 2 
page-downs before you got to the transactions.
* There seems to be larger whitespace between sections   Also there 
appears to be extra "border" area on the outside edges of the different 
boxes.  Both of those are wastes of space IMHO.
* Could everything above the top "nav-bar" (logo, search, new ticket in, 
logged in as) be moved to the same level as the top nav-bar somehow, or 
just be the width 1 a nav-bar?
* Would people be able to choose a 3.4.x "classic" layout just by 
changing the stylesheet?  It might be nice to have a "large-font" and 
"small-font" style-sheet option.
* I agree with other folks that all of the "white space" makes it "too 
bright", thus adding eye-strain. Perhaps a more muted color, like the 
one used in wikipedia's style sheet, for empty space would help (or just 
having less white space).

Thanks for all the hard work!

-- 
Mike Patterson
Systems Manager
UC Berkeley Extension