[rt-users] regular user - updating user profile info - possibly with custom scrip

[Ruslan Zakirov]

Isn't it easier to add cronjob to sync changes from LDAP to RT?

On 5/25/06, tmaciak at ci.grand-rapids.mi.us <tmaciak at ci.grand-rapids.mi.us> wrote:
>
>
>
>
> Here is the scenario:
>
>
>
> Upon user/ticket creation I have RT set up to grab user info from a LDAP
> server and place that info into the RT users' profile.
>
> We have a small number of users each month who change departments, phone
> numbers etc.
>
> I need to be able to allow any privileged user to re-run a LDAP lookup for
> any requestor of a ticket (privileged or non-privileged).
>
> However I do not want to give all privileged users access to the Admin /
> user configuration section.
>
>
>
> I have placed a button on the Requestor section of the main Ticket page that
> when pressed will need to
>
> Fire off a script that will update that particular requestor profile data
> from a LDAP lookup.  Does anyone
>
> Have any experience with setting up a custom scrip such as this?  Any ideas
> on how to go about it?
>
>
>
> It would be cool to be able to make a custom scrip with a "User Defined
> Condition" that when a button on the
>
> Ticket page is pushed it would do a LDAP lookup for that tickets requestor.
> I am sure this is possible, just
>
> Not sure right now how to write the hook into the screen when the button is
> pushed to call this custom scrip.
>
>
>
> Does anyone have any ideas or maybe even tried something along the lines of
> this before?
>
> I Probably will have to do some sort of javascript or something to fire off
> when the button is pressed.
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>
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> Any tips/ideas/thoughts would be great!
>
>
>
> Thanks,
>
>
>
> T.J. Maciak
>
>
>
> Internet/Intranet Developer
>  Department of IT
>  City of Grand Rapids
>  P: (616)456-3713
>
> F: (616)456-3448
>
>
>
>
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-- 
Best regards, Ruslan.