[rt-users] User info synchronization with LDAP

[Jean-Francois Levesque]

The synchronization is working but only at the first web login or at the 
first time a user sends an email to RT. After that, the user info in RT 
is not updated when the LDAP user info is changed.

I'd like to have a one-way sync from LDAP to RT every time a user login 
or an email is received. How can I do that? How can I force RT to get 
user info from LDAP?

Thanks for your help!

Jean-François

Ruslan Zakirov wrote:
> I think LdapSummary page on the wiki has reference to a description
> about how to sync LDAP->RT user accounts.
> 
> On 5/26/06, tmaciak at ci.grand-rapids.mi.us 
> <tmaciak at ci.grand-rapids.mi.us> wrote:
>> Hi Jean-Francois,
>>
>> The way I went about it was to modify the User_Overlay.pm file 
>> subroutine called CanonicalizeUserInfo
>>
>> Our new method for that is located in:
>> /local/lib/RT/User_Local.pm (this overtakes the original method 
>> version supplied with RT)
>>
>> Basically we just do a LDAP look up of the user as they are being 
>> created and then it places this information into their profile.
>>
>> If you need more detailed help let me know.
>>
>> Thanks,
>>
>> T.J. Maciak
>>
>> Internet/Intranet Developer
>> Department of IT
>> City of Grand Rapids
>> P: (616)456-3713
>> F: (616)456-3448
>>
>>
>> -----Original Message-----
>> From: Jean-Francois Levesque 
>> [mailto:jean-francois.levesque at savoirfairelinux.com]
>> Sent: Thursday, May 25, 2006 4:10 PM
>> To: rt-users at lists.bestpractical.com
>> Subject: [rt-users] User info synchronization with LDAP
>>
>> Hi all!
>>
>> I installed RT3.4.5 with LDAP support as described at
>> http://wiki.bestpractical.com/index.cgi?LDAP.  It's working well, I can
>> login with my LDAP credentials.
>>
>> Now, I'd like to synchronize the user info with my LDAP server. Any idea?
>>
>> Thanks!
>>
>> Jean-Francois
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> 
>