[rt-users] RT 3.4.4 Links Error

Sun May 28 06:39:59 EDT 2006

Heh. Anyway the error happens when a link point to an object that doesn't exist.

On 5/28/06, Torsten Brumm <torsten.brumm at kuehne-nagel.com> wrote:
> Hi Ruslan,
>
> Cool, a new shredder release, but i don't use the shredder at our productive
> system, the only thing that happen was a ticket merge after or before they
> have liked to the RTFM.
>
> No shreddered ticket at all ;-)
>
> Torsten
>
> > -----Ursprüngliche Nachricht-----
> > Von: Ruslan Zakirov [mailto:ruslan.zakirov at gmail.com]
> > Gesendet: Samstag, 27. Mai 2006 02:48
> > An: Frank Pater
> > Cc: Torsten Brumm; rt-users at lists.bestpractical.com
> > Betreff: Re: [rt-users] RT 3.4.4 Links Error
> >
> > Torsten, I've uploaded Shredder-0.04 that has fix for this
> > bug. Really in your description step 3) should be omited as
> > RT doesn't show links to deleted tickets and do it very deep
> > in the core and shredder was biten by this. So in result you
> > had a ticket with a link to an object that doesn't exist.
> >
> > On 5/24/06, Frank Pater <fpater at dca.net> wrote:
> > > Hi Torsten,
> > >
> > > I ran into this last week (RT 3.4.5), and wasn't able to
> > find much on Google or the list archives about it. It does
> > seem to come up when people are trying to do different things.
> > >
> > > In our situation, it was the result of the following:
> > >
> > > 1) Two tickets were created for the same issue (customer
> > > double-submitted it)
> > > 2) A link was created between them ("Depends on/Depended on by")
> > > 3) The link was removed
> > > 4) One was deleted, and subsequently purged from the database with
> > > RTx::Shredder
> > >
> > > With the database in this state, trying to load the ticket
> > that hadn't been deleted resulted in the error you describe.
> > My solution was to restore the deleted ticket using the
> > dumpfile created by rtx-shredder's --sqldump switch, and set
> > its status to "rejected" so that it isn't automatically
> > purged by our nightly rtx-shredder job.
> > >
> > > I'm not sure if we could've done anything else (removed the
> > link transaction(s) from the database perhaps? I didn't try
> > this because I'd rather add unnecessary data than delete
> > anything), or if this is a bug or an unavoidable consequence
> > of using RTx::Shredder to purge our database of spam (there
> > is plenty). The bottom line, for us, was that the two tickets
> > should've been merged, as they were both from a legitimate
> > customer. Deleting one was the incorrect solution.
> > >
> > > Sincerely,
> > > Frank Pater
> > > DCANet
> > > http://www.dca.net
> > > voice: 888-4-DCANET (888-432-2638)
> > > fax: 302-426-6386
> > >
> > > On Wed, May 24, 2006 at 03:05:58PM +0200, Torsten Brumm wrote:
> > > > Hi RT Users,
> > > >
> > > > I get a very strange error at the Links Section of a ticket (and
> > > > also if i use the links Tab)
> > > >
> > > > This Ticket has a Refered by Link from RTFM and it was
> > merged into
> > > > another ticket. I have tried to reproduce this error, but
> > no luck...
> > > > It only occurs from time to time.
> > > >
> > > > Torsten
> > > >
> > > > The error:
> > > >
> > > > System error
> > > > error:        Can't call method "IsLocal" on an undefined value at
> > > > /opt/rt3/lib/RT/URI.pm line 247.
> > > > context:
> > > > ...
> > > > 243:          =cut
> > > > 244:
> > > > 245:          sub IsLocal {
> > > > 246:          my $self = shift;
> > > > 247:          return $self->Resolver->IsLocal;
> > > > 248:          }
> > > > 249:
> > > > 250:
> > > > 251:          # }}}
> > > > ...
> > > > code stack:   /opt/rt3/lib/RT/URI.pm:247
> > > > /opt/rt3/lib/RT/Links_Overlay.pm:159
> > > > /opt/rt3/share/html/Elements/EditLinks:109
> > > > /opt/rt3/share/html/Ticket/ModifyLinks.html:58
> > > > /opt/rt3/share/html/autohandler:215
> > > > raw error
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > Can't call method "IsLocal" on an undefined value at
> > > > /opt/rt3/lib/RT/URI.pm line 247.
> > > >
> > > >
> > > > Trace begun at
> > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm line
> > > > 131
> > > > HTML::Mason::Exceptions::rethrow_exception('Can\'t call method
> > > > "IsLocal" on an undefined value at /opt/rt3/lib/RT/URI.pm line
> > > > 247.^J') called at /opt/rt3/lib/RT/URI.pm line 247
> > > > RT::URI::IsLocal('RT::URI=HASH(0xa6e8d5c)') called at
> > > > /opt/rt3/lib/RT/Links_Overlay.pm line 159
> > > > RT::Links::Next('RT::Links=HASH(0xa601900)') called at
> > > > /opt/rt3/share/html/Elements/EditLinks line 109
> > > > HTML::Mason::Commands::__ANON__('Object',
> > > > 'RT::Ticket=HASH(0xa3d43d8)', 'Merge', 1) called at
> > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm
> > > > line 136
> > > >
> > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(
> > > > 0xa297bc 4)', 'Object', 'RT::Ticket=HASH(0xa3d43d8)', 'Merge', 1)
> > > > called at
> > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
> > > > 1074 eval {...} at
> > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1068
> > > > HTML::Mason::Request::comp(undef, undef, 'Object',
> > > > 'RT::Ticket=HASH(0xa3d43d8)', 'Merge', 1) called at
> > > > /opt/rt3/share/html/Ticket/ModifyLinks.html line 58
> > > > HTML::Mason::Commands::__ANON__('id', 287349, 'id',
> > 287349) called
> > > > at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136
> > > >
> > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(
> > > > 0xa6a918 4)', 'id', 287349, 'id', 287349) called at
> > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
> > 1074 eval
> > > > {...} at
> > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
> > > > 1068 HTML::Mason::Request::comp(undef, undef, 'id', 287349, 'id',
> > > > 287349) called at
> > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 760
> > > >
> > HTML::Mason::Request::call_next('HTML::Mason::Request::CGI=HASH(0xa3
> > > > bc678)', 'id', 287349) called at /opt/rt3/share/html/autohandler
> > > > line 215 HTML::Mason::Commands::__ANON__('id', 287349) called at
> > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136
> > > >
> > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(
> > > > 0x9d6baa
> > > > 0)', 'id', 287349) called at
> > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
> > 1069 eval
> > > > {...} at
> > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
> > > > 1068 HTML::Mason::Request::comp(undef, undef, undef,
> > 'id', 287349)
> > > > called at
> > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
> > > > 338 eval {...} at
> > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
> > 338 eval
> > > > {...} at
> > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
> > > > 297
> > > >
> > HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0xa3bc678
> > > > )') called at
> > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 197
> > > > eval {...} at
> > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line
> > > > 197
> > > >
> > HTML::Mason::Request::CGI::exec('HTML::Mason::Request::CGI=HASH(0xa3
> > > > bc678)') called at
> > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm line 216
> > > > HTML::Mason::Interp::exec(undef, undef, 'id', 287349) called at
> > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 127
> > > > eval {...} at
> > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line
> > > > 127
> > > >
> > HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x99
> > > > af8c8)',
> > > > 'HASH(0xa2769dc)') called at
> > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 76
> > > >
> > HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=
> > > > HASH(0x9 9af8c8)', 'CGI::Fast=HASH(0xa1cd504)') called at
> > > > /opt/rt3/bin/mason_handler.fcgi line 76 eval {...} at
> > > > /opt/rt3/bin/mason_handler.fcgi line 76
> > > >
> > > > _______________________________________________
> > > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > > >
> > > > Community help: http://wiki.bestpractical.com Commercial support:
> > > > sales at bestpractical.com
> > > >
> > > >
> > > > Discover RT's hidden secrets with RT Essentials from
> > O'Reilly Media.
> > > > Buy a copy at http://rtbook.bestpractical.com
> > > >
> > > >
> > > > We're hiring! Come hack Perl for Best Practical:
> > > > http://bestpractical.com/about/jobs.html
> > >
> > >
> > > _______________________________________________
> > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > >
> > > Community help: http://wiki.bestpractical.com Commercial support:
> > > sales at bestpractical.com
> > >
> > >
> > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > > Buy a copy at http://rtbook.bestpractical.com
> > >
> > >
> > > We're hiring! Come hack Perl for Best Practical:
> > > http://bestpractical.com/about/jobs.html
> > >
> > >
> > >
> >
> >
> > --
> > Best regards, Ruslan.
> >
>
>

-- 
Best regards, Ruslan.