[rt-users] Autoreply Filters?

[Vivek Khera]

On May 30, 2006, at 11:18 AM, Juan Mas wrote:

> Over the weekend we received spam from some domain, after the
> autoreply was sent to them, we received 3000+ e-mails from the domain

RT seriously needs an autoreply squelcher built in and operational  
out of the box.  It should not send an autoresponse to any given  
address more than X times per Y time across all of the queues.  I'd  
set it as low as 3 times per hour.  If a customer is making that many  
tickets, then too bad :-)

We've had autoresponder fights before and it ain't pretty.  Once it  
was between our RT and the remote site's RT.  It was almost funny.

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