[rt-users] upgrade to 3.4.5 problem

Wed May 31 11:23:34 EDT 2006

Hi

I have been struggling with this and I need help.

Platform: Solaris 9  running on SunFire V210 2 processors 2GB Ram

I am using the openpkg distribution of RT 3.4.5.   perl is version 
5.8.8  mysql is 4.1.14

I am moving to a better machine and upgrading from Solaris 8 and RT 3.2.1

Everything looks good until I actually try to open a ticket.  I can 
login and I can see the tickets ( I copied the mysql database  over and 
used the upgrade process and I also have tried with a new init of the 
database)

It's very frustrating because it was working and then when I went to 
actually transfer to the new machine I started having trouble. 

I have reinstalled it and I still have this problem.  I have also since 
it was first running installed Bugzilla and rrdtool.  It seems like 
maybe I have some conflicting code set somewhere but I am not sure how 
to go about looking for it.  Any suggestions would be most welcome.  I 
have searched the mailinglist archives and found nothing similar. 

The error messages are below.

Peace,
Lois

When I try to look at a ticket (using lynx) I get something like this:

   X  The Basics
   Id:       1
   Status:   new
   Left:     0 min
   Priority: 0/0
   Queue:    General
   HTTP/1.1 200 OK Date: Wed, 31 May 2006 15:10:49 GMT Server: Apache 
Pragma: no-cache Cache-control: no-cache Connection: close Content-Type: 
text/html

System error
   error:  Invalid <%args> section line at 
/ilocal/libexec/rt/WebRT/html/Ticket/Elements/ShowUserEntry line 55
   context:
   ...
   51:  % }
   52:
   53:  <%ARGS>
   54:  $User => undef
   55:
   code stack:  /ilocal/libexec/rt/HTML/Mason/Lexer.pm:331
   /ilocal/libexec/rt/HTML/Mason/Lexer.pm:267
   /ilocal/libexec/rt/HTML/Mason/Lexer.pm:173
   /ilocal/libexec/rt/HTML/Mason/Lexer.pm:121
   /ilocal/libexec/rt/HTML/Mason/Lexer.pm:99
   /ilocal/libexec/rt/HTML/Mason/Compiler.pm:214
   /ilocal/libexec/rt/HTML/Mason/Compiler/ToObject.pm:75
   /ilocal/libexec/rt/HTML/Mason/Compiler/ToObject.pm:114
   /ilocal/libexec/rt/HTML/Mason/Interp.pm:440
   /ilocal/libexec/rt/HTML/Mason/Request.pm:1088
   /ilocal/libexec/rt/HTML/Mason/Request.pm:1021
   /ilocal/libexec/rt/HTML/Mason/Request.pm:1197
   /ilocal/libexec/rt/WebRT/html/Ticket/Elements/ShowPeople:49
   /ilocal/libexec/rt/WebRT/html/Ticket/Elements/ShowSummary:70
   /ilocal/libexec/rt/WebRT/html/Ticket/Display.html:57
   /ilocal/libexec/rt/WebRT/html/autohandler:215

   raw error

Invalid <%args> section line at 
/ilocal/libexec/rt/WebRT/html/Ticket/Elements/ShowUserEntry line 55

Trace begun at /ilocal/libexec/rt/HTML/Mason/Lexer.pm line 567
HTML::Mason::Lexer::throw_syntax_error('HTML::Mason::Lexer=HASH(0x19ea1e4)', 
'Invalid <%args> section line') called at 
/ilocal/libexec/rt/HTML/Mason/Lexer.pm line 331
HTML::Mason::Lexer::match_block_end('HTML::Mason::Lexer=HASH(0x19ea1e4)', 
'HASH(0x1e97c90)') called at /ilocal/libexec/rt/HTML/Mason/Lexer.pm line 267
HTML::Mason::Lexer::variable_list_block('HTML::Mason::Lexer=HASH(0x19ea1e4)', 
'HASH(0x1e97c90)') called at /ilocal/libexec/rt/HTML/Mason/Lexer.pm line 173
HTML::Mason::Lexer::match_block('HTML::Mason::Lexer=HASH(0x19ea1e4)') 
called at /ilocal/libexec/rt/HTML/Mason/Lexer.pm line 121
HTML::Mason::Lexer::start('HTML::Mason::Lexer=HASH(0x19ea1e4)') called 
at /ilocal/libexec/rt/HTML/Mason/Lexer.pm line 99
eval {...} at /ilocal/libexec/rt/HTML/Mason/Lexer.pm line 97
HTML::Mason::Lexer::lex(undef, 'comp_source', 'SCALAR(0x1e6465c)', 
'name', '/ilocal/libexec/rt/WebRT/html/Ticket/Elements/ShowUserEntry', 
'compiler', 'HTML::Mason::Compiler::ToObject=HASH(0x19ea1d8)') called at 
/ilocal/libexe
c/rt/HTML/Mason/Compiler.pm line 214
HTML::Mason::Compiler::compile(undef, 'fh', 'GLOB(0x21103d8)', 'name', 
'/ilocal/libexec/rt/WebRT/html/Ticket/Elements/ShowUserEntry', 
'comp_source', 'SCALAR(0x1e6465c)') called at 
/ilocal/libexec/rt/HTML/Mason/Compiler/ToObje
ct.pm line 75
HTML::Mason::Compiler::ToObject::compile('HTML::Mason::Compiler::ToObject=HASH(0x19ea1d8)', 
'comp_source', 'SCALAR(0x1e6465c)', 'name', 
'/ilocal/libexec/rt/WebRT/html/Ticket/Elements/ShowUserEntry', 
'comp_class', 'HTML::Mason
::Component::FileBased', 'fh', 'GLOB(0x21103d8)') called at 
/ilocal/libexec/rt/HTML/Mason/Compiler/ToObject.pm line 114
HTML::Mason::Compiler::ToObject::compile_to_file(undef, 'file', 
'/ilocal/var/rt/mason-data/obj/3865757628/standard/Ticket/Elements/ShowUserEntry.obj', 
'source', 'HTML::Mason::ComponentSource=HASH(0x1f49d8c)') called at /iloca
l/libexec/rt/HTML/Mason/Interp.pm line 440
HTML::Mason::Interp::load('HTML::Mason::Interp=HASH(0x1934f30)', 
'/Ticket/Elements/ShowUserEntry') called at 
/ilocal/libexec/rt/HTML/Mason/Request.pm line 1088
HTML::Mason::Request::_fetch_comp('HTML::Mason::Request::ApacheHandler=HASH(0x20ff650)', 
'ShowUserEntry', 'HTML::Mason::Component::FileBased=HASH(0x1f49d98)', 
'SCALAR(0x20f069c)') called at /ilocal/libexec/rt/HTML/Mason/Reque
st.pm line 1021
HTML::Mason::Request::fetch_comp('HTML::Mason::Request::ApacheHandler=HASH(0x20ff650)', 
'ShowUserEntry', undef, 'SCALAR(0x20f069c)') called at 
/ilocal/libexec/rt/HTML/Mason/Request.pm line 1197
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x20ff650)', 
'ShowUserEntry', 'User', 'RT::User=HASH(0x20f09c0)') called at 
/ilocal/libexec/rt/WebRT/html/Ticket/Elements/ShowPeople line 49
HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0x1e28e00)') 
called at /ilocal/libexec/rt/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x1f49d98)', 
'Ticket', 'RT::Ticket=HASH(0x1e28e00)') called at 
/ilocal/libexec/rt/HTML/Mason/Request.pm line 1251
eval {...} at /ilocal/libexec/rt/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, 'Ticket', 
'RT::Ticket=HASH(0x1e28e00)') called at 
/ilocal/libexec/rt/WebRT/html/Ticket/Elements/ShowSummary line 70
HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0x1e28e00)', 
'Attachments', 'RT::Attachments=HASH(0x20ffe18)') called at 
/ilocal/libexec/rt/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x1f46fb4)', 
'Ticket', 'RT::Ticket=HASH(0x1e28e00)', 'Attachments', 
'RT::Attachments=HASH(0x20ffe18)') called at 
/ilocal/libexec/rt/HTML/Mason/Request.pm lin
e 1251
eval {...} at /ilocal/libexec/rt/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, 'Ticket', 
'RT::Ticket=HASH(0x1e28e00)', 'Attachments', 
'RT::Attachments=HASH(0x20ffe18)') called at 
/ilocal/libexec/rt/WebRT/html/Ticket/Display.html line 57
HTML::Mason::Commands::__ANON__('id', 1, 'id', 1) called at 
/ilocal/libexec/rt/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x1e7ce74)', 
'id', 1, 'id', 1) called at /ilocal/libexec/rt/HTML/Mason/Request.pm 
line 1251
eval {...} at /ilocal/libexec/rt/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, 'id', 1, 'id', 1) called at 
/ilocal/libexec/rt/HTML/Mason/Request.pm line 914
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x20ff650)', 
'id', 1) called at /ilocal/libexec/rt/WebRT/html/autohandler line 215
HTML::Mason::Commands::__ANON__('id', 1) called at 
/ilocal/libexec/rt/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xc208b8)', 
'id', 1) called at /ilocal/libexec/rt/HTML/Mason/Request.pm line 1246
eval {...} at /ilocal/libexec/rt/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, undef, 'id', 1) called at 
/ilocal/libexec/rt/HTML/Mason/Request.pm line 459
eval {...} at /ilocal/libexec/rt/HTML/Mason/Request.pm line 459
eval {...} at /ilocal/libexec/rt/HTML/Mason/Request.pm line 411
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x20ff650)') 
called at /ilocal/libexec/rt/HTML/Mason/ApacheHandler.pm line 168
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x20ff650)') 
called at /ilocal/libexec/rt/HTML/Mason/ApacheHandler.pm line 826
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x1934dd4)', 
'Apache=SCALAR(0x1da6afc)') called at /ilocal/cgi/rt/webmux.pl line 123
eval {...} at /ilocal/cgi/rt/webmux.pl line 123
RT::Mason::handler('Apache=SCALAR(0x1da6afc)') called at /dev/null line 0
eval {...} at /dev/null line 0