[rt-users] custom fields w. Mailgate in RT 3.6.0rc2

[Joe Auty]

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I'll take a look at the Perl module, but I also want to make sure I'm  
seeing the Wiki entry you are thinking of...

Is this it?

http://wiki.bestpractical.com/index.cgi?UseRtTool

This page says


> It can both query and update the RT database. bin/rt has its  
> limitations; it cannot deal with custom fields yet (as of January,  
> 2006).
> - As far as I know, bin/rt can't handle custom fields, which limits  
> its usefulness.
> - With the command line tool for RT-3.4, you can handle custom fields:


This seems a little contradictory... I also have an email from Jesse  
Vincent that says the following:

>> Is it possible to insert/create/modify custom fields via the  
>> command line
>> interface.
>>
>>
>
> Yes, as of RT 3.6preX.


Anyone care to clarify what the status is here, and what I need to  
look into? I'm running the 3.6 rc, working off of the information  
Jesse provided to the list.




On May 31, 2006, at 7:31 PM, Joshua Colson wrote:

> On Wed, 2006-05-31 at 18:48 -0400, Joe Auty wrote:
>
>> I would really love to start using this feature, I understand this
>> was something in the works for 3.6? Is this working yet? Can I help
>> test this?
>
> Jesse's RT::Extension::CommandByMail
> (http://search.cpan.org/~jesse/RT-Extension-CommandByMail-0.02/lib/ 
> RT/Extension/CommandByMail.pm) may do what you're looking for. I'm  
> not sure as I have not tested it.
>
> Alternatively, there are wiki entries that explain how to do this.
>
> -- 
> Joshua Colson <jcolson at voidgate.org>
>

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