[rt-users] How to send mail when a ticket comes in

[Kosta Lekas]

Did you get any headway? 

Kosta Lekas

-----Original Message-----
From: Carvajal, Roberto A. [mailto:rcarvajal at miami.edu] 
Sent: Tuesday, October 31, 2006 4:13 PM
To: Kosta Lekas; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

Thank you so much for you help thus far. I am using sendmail.

-Robert

-----Original Message-----
From: Kosta Lekas [mailto:KLekas at foxriver.com] 
Sent: Tuesday, October 31, 2006 5:04 PM
To: Carvajal, Roberto A.; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

You don't need the reverse. But I think you haven't finished configuring
your mail server yet. Are you using sendmail or postfix? I am going home
now so I can get back to you tomorrow. Have a good night.


Kosta Lekas

-----Original Message-----
From: Carvajal, Roberto A. [mailto:rcarvajal at miami.edu] 
Sent: Tuesday, October 31, 2006 3:49 PM
To: Kosta Lekas; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

I can resolve by typing "nslookup rt.box.edu" and it spits back the IP
assigned to the box. Does reverse lookup need to be enabled, because I
cannot "nslookup *.*.*.*" in order to get rt.box.edu in return.

Maillog says that "Connection refused by [127.0.0.1]. Is the box
refusing to send mail from itself?

-Robert

-----Original Message-----
From: Kosta Lekas [mailto:KLekas at foxriver.com] 
Sent: Tuesday, October 31, 2006 4:38 PM
To: Carvajal, Roberto A.; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

>From your RT box, can you resolve the MX records for your domain using
nslookup? On the RT box, look at /var/log/maillog and see why the mail
is not getting to your watchers.

Kosta Lekas

-----Original Message-----
From: Carvajal, Roberto A. [mailto:rcarvajal at miami.edu] 
Sent: Tuesday, October 31, 2006 3:28 PM
To: Kosta Lekas; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

I have our 2 DNS servers listed in resolv.conf. And Yes the DNS has an A
record.

Roberto Carvajal
University of Miami
305-986-3398

-----Original Message-----
From: Kosta Lekas [mailto:KLekas at foxriver.com] 
Sent: Tuesday, October 31, 2006 3:45 PM
To: Carvajal, Roberto A.; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

It looks like you are having DNS issues. That is why apache is
complaining as well. Have you listed your DNS servers in
/etc/resolv.conf? Have you added an A record for your RT server in DNS?

Kosta Lekas

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Carvajal,
Roberto A.
Sent: Tuesday, October 31, 2006 1:26 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] How to send mail when a ticket comes in

Hey Everyone,

We have RT 3.6.1 installed on Fedora Core 5. We are having some troubles
sending and receiving mail. E-mails can only be sent to the IP address
of the RT server and not the domain name. Also, once a ticket is
received RT does not send a mail to Watchers of the GROUP that has
rights to Watch the QUEUE the ticket enters into. Is there a way to do
this?

Also, when httpd (apache) starts up it says "Could not reliably
determine the server's fully qualified domain name, using *.*.*.* for
ServerName.

Other than these things RT appears to be working normally.

I've tried Googling errors and going to sendmail and apache support
pages. Please help, thank you in advance.

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Buy a copy at http://rtbook.bestpractical.com
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Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com