[rt-users] How to send mail when a ticket comes in

[Patrick Humpal]

Change "general" to "General" after "--queue" and rebuild the aliases db.

Be sure that you are using the appropriate email address for each queue. Ex:

General queue - rt at your.rt.server
Sysadmin queue - rt-sysadmin at your.rt.server
Web site queue - rt-web at your.rt.server
....

Etc.

Also, can you provide a list all entries for RT in your aliases file?

-----Original Message-----
From: Carvajal, Roberto A. [mailto:rcarvajal at miami.edu] 
Sent: Wednesday, November 01, 2006 12:40 PM
To: Patrick Humpal; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

I am using sendmail and have copied rt-mailgate into /etc/smrsh/ and in my
aliases have 

"general: "|/etc/smrsh/rt-mailgate --queue general -- action respond --url
http://rt.domain.com/"

In my aliases and performed "newaliases" after. Still no luck.


-Robert

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Patrick
Humpal
Sent: Wednesday, November 01, 2006 1:37 PM
To: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

Make sure you have the aliases file setup correctly. 

For instance, if your queue is called "Stop bothering the Sys-admin" you
would add the following lines to the aliases file:

rt-sysadmin: "|/opt/rt3/bin/rt-mailgate --queue \"Stop bothering the
Sys-admin\" --action comment --url http://your.rt.server/" 

rt-sysadmin-comment: "|opt/rt3/bin/rt-mailgate --queue \"Stop bothering the
Sys-admin\" --action on correspond --url http://your.rt.server/

Does this help?

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Carvajal,
Roberto A.
Sent: Wednesday, November 01, 2006 12:26 PM
To: Kosta Lekas; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

I made changes in the following files:

hosts.allow (says "sendmail:ALL")

access (added Connect:apache at localhost since I saw that in maillog, then
"make access.db")

aliases (verified aliases pointed to rt queues in /etc/smrsh/rt-mailgate,
then "newaliases")

sendmail.mc (made sure ip address was listed instead of loopback 127.0.0.1,
then "m4 sendmail.mc > sendmail.cf)

and now I no longer get the error from apache.

It sends e-mails now but will not receive and sort incoming e-mails into
proper queues. 

Also, it only sends confirmation e-mails to the requestor and does not send
e-mails to watchers of the queues.

-Robert

-----Original Message-----
From: Kosta Lekas [mailto:KLekas at foxriver.com]
Sent: Wednesday, November 01, 2006 1:05 PM
To: Carvajal, Roberto A.; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

Did you get any headway? 

Kosta Lekas

-----Original Message-----
From: Carvajal, Roberto A. [mailto:rcarvajal at miami.edu]
Sent: Tuesday, October 31, 2006 4:13 PM
To: Kosta Lekas; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

Thank you so much for you help thus far. I am using sendmail.

-Robert

-----Original Message-----
From: Kosta Lekas [mailto:KLekas at foxriver.com]
Sent: Tuesday, October 31, 2006 5:04 PM
To: Carvajal, Roberto A.; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

You don't need the reverse. But I think you haven't finished configuring
your mail server yet. Are you using sendmail or postfix? I am going home now
so I can get back to you tomorrow. Have a good night.


Kosta Lekas

-----Original Message-----
From: Carvajal, Roberto A. [mailto:rcarvajal at miami.edu]
Sent: Tuesday, October 31, 2006 3:49 PM
To: Kosta Lekas; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

I can resolve by typing "nslookup rt.box.edu" and it spits back the IP
assigned to the box. Does reverse lookup need to be enabled, because I
cannot "nslookup *.*.*.*" in order to get rt.box.edu in return.

Maillog says that "Connection refused by [127.0.0.1]. Is the box refusing to
send mail from itself?

-Robert

-----Original Message-----
From: Kosta Lekas [mailto:KLekas at foxriver.com]
Sent: Tuesday, October 31, 2006 4:38 PM
To: Carvajal, Roberto A.; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

>From your RT box, can you resolve the MX records for your domain using
nslookup? On the RT box, look at /var/log/maillog and see why the mail is
not getting to your watchers.

Kosta Lekas

-----Original Message-----
From: Carvajal, Roberto A. [mailto:rcarvajal at miami.edu]
Sent: Tuesday, October 31, 2006 3:28 PM
To: Kosta Lekas; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

I have our 2 DNS servers listed in resolv.conf. And Yes the DNS has an A
record.

Roberto Carvajal
University of Miami
305-986-3398

-----Original Message-----
From: Kosta Lekas [mailto:KLekas at foxriver.com]
Sent: Tuesday, October 31, 2006 3:45 PM
To: Carvajal, Roberto A.; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

It looks like you are having DNS issues. That is why apache is complaining
as well. Have you listed your DNS servers in /etc/resolv.conf? Have you
added an A record for your RT server in DNS?

Kosta Lekas

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Carvajal,
Roberto A.
Sent: Tuesday, October 31, 2006 1:26 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] How to send mail when a ticket comes in

Hey Everyone,

We have RT 3.6.1 installed on Fedora Core 5. We are having some troubles
sending and receiving mail. E-mails can only be sent to the IP address of
the RT server and not the domain name. Also, once a ticket is received RT
does not send a mail to Watchers of the GROUP that has rights to Watch the
QUEUE the ticket enters into. Is there a way to do this?

Also, when httpd (apache) starts up it says "Could not reliably determine
the server's fully qualified domain name, using *.*.*.* for ServerName.

Other than these things RT appears to be working normally.

I've tried Googling errors and going to sendmail and apache support pages.
Please help, thank you in advance.

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