[rt-users] Autoreply not working when submission passes through aliases

[David Langenberg]

Hi All,

Version: RT 3.6.1

I'm having an issue with autoreply.  Let's say I have a queue setup
called foo.  This queue has a submission address of foo at rt.uchicago.edu.
 I also have queue foo setup to send an autoreply on create back to the
requester.  Everything works fine, mail to foo at rt.uchicago.edu causes
the tickets to be created and autoreplies to be sent, now the problem.
Foo used to be a mailing list with an additional top level alias on it.
 So we had foo at uchicago.edu -> foo at lists.uchicago.edu.  We're now going
to handle all requests to foo via rt, so I've setup foo at rt.uchicago.edu
as the only member of the list foo at lists.uchicago.edu.  Now, if I send a
message to foo at uchicago.edu or foo at lists.uchicago.edu RT creates a
ticket, correctly recognizes the address I used (this address doesn't
have an RT account associated with it) as the requester, but doesn't
send the autoreply.  The logs show the familiar message

Any ideas?

Thank you for your time,

Dave

-- 
***********************************************************
David Langenberg
Network Based Services
The University of Chicago
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