[rt-users] LDAP Authentication is not working

[Navin Chandra Singh]

Chaim Rieger wrote:
> Navin Chandra Singh wrote:
>>
>> Dear All,
>>
>>
>> I am attaching my RT_SiteConfig.pm for your reference.
>>
>>
>
> can you please post the relevant lines of your SiteConfig,
>
>
### LDAP Settings
#
# There are two different branches of this: LdapAuth* and LdapInfo*;
# additionally, most of the old Ldap* variables are honored, too.
#
# This means if you only have one LDAP server/config you can just set
# "LdapServer", "LdapUser", etc. and they will be used for both
# authentication and information

### Enable/Disable LDAP services
Set($LdapExternalAuth, 1);
Set($LdapExternalInfo, 1);

### Common Settings: affecting both auth and info services

# Should we create accounts for users who aren't in LDAP?
Set($LdapAutoCreateNonLdapUsers, 1);

# Map RT attributes to LDAP attributes
#
### THE MAPPING BELOW WILL NOT WORK FOR YOU UNLESS YOU CHANGE
### IT TO MATCH YOUR LDAP SCHEMA! See 
http://wiki.bestpractical.com/?LdapAttrMap
### to learn how to set this variable properly for either LDAP or Windows
### Active Directory.
Set($LdapAttrMap, {'Name' => 'uid',
                   'EmailAddress' => 'mail',
                   'Address2' => 'physicalDeliveryOfficeName'}
);

# A list of RT attrs which can uniquely identify a user,
# ordered from most to least preferred.
Set($LdapRTAttrMatchList, ['ExternalContactInfoId', 'Name' ]
);# ordered from most to least preferred
Set($LdapEmailAttrMatchList, ['mail', 'mailRoutingAddress']
);

# A list of prefixes to apply to email address matches.
# Windows 2003 AD uses prefixes or smtp: or SMTP:.
# If not required just leave ''
Set($LdapEmailAttrMatchPrefix, ['', 'smtp:', 'SMTP:'] );

# The basics; if set, these override $RT::LdapAuth* and $RT::LdapInfo*
Set($LdapServer, 'mail.bgr.ionidea.com');
Set($LdapBase, 'o=ionidea.com');
Set($LdapFilter, '(objectclass=*)');
#   Windows 2003 Active Directory does not allow anonymous LDAP binding
#   thus you must pass Net::LDAP a username and password that has
#   access to read the directory.
#
#   You may also need to specify the full distinguished name instead of
#   just a username for LdapUser below.
#   e.g. cn=Username,cn=Users,dc=yourdomain,dc=com
#
#Set($LdapUser, '');
#Set($LdapPass, '');

# This filter is used by RT::User::UpdateFromLdap to test whether an
# LDAP user's RT account should be disabled. Any user whose LDAP record
# passes this filter (returns true) will be disabled at login
Set($LdapDisableFilter, '(employmentStatus=Terminated)');

# If you set these, only members of this group can auth via LDAP
#Set($LdapGroup, 'cn=RT,ou=Group,dc=example,dc=com');
#Set($LdapGroupAttr, 'uniqueMember');

# These turn on SSL for LDAP
#Set($LdapTLS, 0);
#Set($LdapSSLVersion, 3);### Authentication settings
#
# These are used only if their $RT::Ldap* analogs are not set;
# if you want one of these variables to be honored, you must comment
# out the corresponding $RT::Ldap* variable above

#Set($LdapAuthServer, 'ldap.example.com');
#Set($LdapAuthBase, 'ou=People,dc=example,dc=com');
#Set($LdapAuthFilter, "(objectclass=posixAccount)");
#Set($LdapAuthUser, '');
#Set($LdapAuthPass, '');

# This filter is used by RT::User::UpdateFromLdap to test whether an
# LDAP user's RT account should be disabled. Any user whose LDAP record
# passes this filter (returns true) will be disabled at login
# Set($LdapAuthDisableFilter, '(employmentStatus=Terminated)');

# If you set these, only members of this group can auth via LDAP
#Set($LdapAuthGroup, 'cn=RT,ou=Group,dc=example,dc=com');
#Set($LdapAuthGroupAttr, 'uniqueMember');

# These turn on SSL for LDAP
#Set($LdapAuthTLS, 0);
#Set($LdapAuthSSLVersion, 3);

### Information settings
#
# These are used only if their $RT::Ldap* analogs are not set;
# if you want one of these variables to be honored, you must comment
# out the corresponding $RT::Ldap* variable above

#Set($LdapInfoServer, 'ldap.example.com');
#Set($LdapInfoBase, 'ou=People,dc=example,dc=com');
#Set($LdapInfoFilter, "(objectclass=posixAccount)");
#Set($LdapInfoUser, '');
#Set($LdapInfoPass, '');
# This filter is used by RT::User::UpdateFromLdap to test whether an
# LDAP user's RT account should be disabled. Any user whose LDAP record
# passes this filter (returns true) will be disabled at login
# Set($LdapInfoDisableFilter, '(employmentStatus=Terminated)');

# These turn on SSL for LDAP
#Set($LdapInfoTLS, 0);
#Set($LdapInfoSSLVersion, 3);



### IF YOU USE THE SAME LDAP SERVER FOR AUTH AND INFO STOP HERE ###


# A list of LDAP attrs to examine when canonicalizing email addresses,






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