Hello all,
I found that someone has done this already and I have implemented it in
our RT setup:
http://lists.bestpractical.com/pipermail/rt-users/2005-December/036007.ht
ml
but it is not working and I just don't understand why. Here is what I
added to /opt/rt3/share/html/Ticket/Elements/Tabs
if ( $Ticket->CurrentUserHasRight('ModifyTicket') ) {
if ( $Ticket->Status ne 'resolved' ) {
$actions->{'B'} = {
path =>
"Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=" . $id,
title => loc('Resolve') };
}
if ( $Ticket->Status ne 'open' ) {
$actions->{'C'} = { path =>
"Ticket/Display.html?Status=open&id=" . $id,
title => loc('Open it') };
}
# Spam stuff.
if ( $Ticket->CurrentUserHasRight('DeleteTicket') ) {
$actions->{'G'} = {
title => loc('Spam'),
path =>
"Ticket/Modify.html?id=$id&Status=deleted&Queue=16" };
}
}
However, I don't see any change at all. What else do I have to do to
get this working. Note that I'm
using RT 3.4.4.
--
Bernd
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