> Did you stop & restart apache after making the change?
Yes I did but nothing happened.
> Generally, it's the best practice to make changes to "local" copies
of the
> RT files rather than editing them directly (see
> http://wiki.bestpractical.com/index.cgi?CleanlyCustomizeRT). In your
setup,
> you'd copy the Tabs file to /opt/rt3/local/html/Ticket/Elements and
edit
> that file.
Interesting. I never knew that.
> Actually, in this case there's a callback for extending the Tabs -
you
> shouldn't even need to edit the Tabs file. If you create
> /opt/rt3/local/html/Callbacks/xxxxx/Ticket/Elements/Tabs/Default and
make it
> look like this, you should be all set:
>
> %# BEGIN CODE
> <%args>
> $Ticket => undef
> $actions => undef
> $tabs => undef
> $display_page => 'Display'
> </%args>
>
> <%init>
> if ( defined $Ticket && $Ticket->CurrentUserHasRight('DeleteTicket')
) {
> $actions->{'G'} = {
> title => loc('Spam'),
> path =>
> 'Ticket/Modify.html?id='.$Ticket->id.'&Status=deleted' };
> }
> </%init>
> %# END CODE
>
>
> Make sure the key you choose for the actions hash ('G' in this case)
is not
> used in the stock Tabs file.
Thanks for the help Steve. That worked perfectly. I will continue
to investigate this callback mechanism. It's pretty cool.
--
Bernd
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