[rt-users] UnsafeEmailCommands

[Stephen Brewer]

I am trying to set up a call to mailgate to resolve tickets via email. I
have set the following in my RT_SiteConfig.pm file.

Set($UnsafeEmailCommands , 1);

I have also restarted Apache.

I issue the following command to mailgate...

| /usr/local/rt3/bin/rt-mailgate --queue 'MyQueue' --action
correspond-resolve --debug --url http://www.mydomain.com/rt

But get the following error....

Nov  9 06:37:48 faramir postfix/local[98988]: 4067134DE0:
to=<support-MyQueue-rt-resolve at mydomain.com>, relay=local, delay=1,
status=deferred (temporary failure. Command output: Connecting to
http://www.mydomain.com/rt/REST/1.0/NoAuth/mail-gateway at
/usr/local/rt3/bin/rt-mailgate line 99, <> chunk 1. temporary failure -
Invalid 'action' parameter at /usr/local/rt3/bin/rt-mailgate line 108, <>
chunk 1. RT server error.  The RT server which handled your email did not
behave as expected. It said:  temporary failure - Invalid 'action' parameter
)

Can someone PLEASE help!

-- 
Stephen J. Brewer
IT Manager
API Digital
sbrewer at apid.com


-- 
Stephen J. Brewer
IT Manager
API Digital
sbrewer at apid.com