[rt-users] Please help: RT3.4.4 running really slow

Roy El-Hames rfh at pipex.net
Thu Nov 9 11:14:52 EST 2006


Don;
That suggest to me that you may have network issues?? have you checked 
your NIC and did a traceroute or ping to your RT web server .
Roy

don garbage wrote:
> I'm still having the problem and getting desparate.
>
> I determined that I did not have fastcgi enabled. So, I did the 
> following:
>
>    sudo apt-get install libapache2-mod-fastcgi
>    sudo apt-get install libcgi-fast-perl
>    sudo a2enmod fastcgi
>    sudo ln -s /etc/request-tracker3.4/apache-fastcgi.conf 
> /etc/apache2/conf.d/
>    edit /etc/request-tracker3.4/apache-fastcgi.conf:
>        #FastCgiIpcDir /var/run/fastcgi
>        RedirectMatch ^/rt$ /rt/
>    sudo chown www-data: /etc/request-tracker3.4/RT_SiteConfig.pm
>
> this has enabled fastcgi. I also restarted apache2 and postgres.
> But, I still have the same problem. For more than half of the tickets 
> that remote users try to access, the page stalls half way through 
> loading. I notice that when I access RT from localhost, its very fast 
> and pages never stall.
>
> Any help is so very appreciated,
> Don
>
>
>
>> From: "don garbage" <dongarbage at hotmail.com>
>> To: blkline at attglobal.net
>> CC: rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
>> Date: Wed, 08 Nov 2006 15:23:46 +0000
>>
>> Barry,
>>
>> I know fcgi is installed, I'm not sure fcgi is enabled. At the 
>> moment, I'm trying to get server-info working, and will report back 
>> as soon as it is.
>>
>> Also, there are a bunch of symbolic links in /etc/apache2/mods-enabled/:
>>
>>   /etc/apache2/mods-enabled/ssl.conf -> 
>> /etc/apache2/mods-available/ssl.conf
>>   /etc/apache2/mods-enabled/ssl.load -> 
>> /etc/apache2/mods-available/ssl.load
>>   /etc/apache2/mods-enabled/rewrite.load -> 
>> ../mods-available/rewrite.load
>>   /etc/apache2/mods-enabled/perl.conf -> 
>> /etc/apache2/mods-available/perl.conf
>>   /etc/apache2/mods-enabled/perl.load -> 
>> /etc/apache2/mods-available/perl.load
>>   /etc/apache2/mods-enabled/cgid.conf -> 
>> /etc/apache2/mods-available/cgid.conf
>>   /etc/apache2/mods-enabled/cgid.load -> 
>> /etc/apache2/mods-available/cgid.load
>>   /etc/apache2/mods-enabled/userdir.conf -> 
>> /etc/apache2/mods-available/userdir.conf
>>   /etc/apache2/mods-enabled/userdir.load -> 
>> /etc/apache2/mods-available/userdir.load
>>
>> Here's the cat of those files:
>> ::::::::::::::
>> cgid.conf
>> ::::::::::::::
>> # Socket thingy for CGI.
>> ScriptSock /var/run/apache2/cgisock
>> ::::::::::::::
>> cgid.load
>> ::::::::::::::
>> LoadModule cgid_module /usr/lib/apache2/modules/mod_cgid.so
>> ::::::::::::::
>> perl.conf
>> ::::::::::::::
>> # This file is a placeholder; you can safely ignore or delete it.
>> ::::::::::::::
>> perl.load
>> ::::::::::::::
>> LoadModule perl_module /usr/lib/apache2/modules/mod_perl.so
>> ::::::::::::::
>> rewrite.load
>> ::::::::::::::
>> LoadModule rewrite_module /usr/lib/apache2/modules/mod_rewrite.so
>> ::::::::::::::
>> ssl.conf
>> ::::::::::::::
>> <IfModule mod_ssl.c>
>> SSLRandomSeed startup builtin
>> SSLRandomSeed connect builtin
>> AddType application/x-x509-ca-cert .crt
>> AddType application/x-pkcs7-crl    .crl
>> SSLPassPhraseDialog  builtin
>> SSLSessionCache         dbm:/var/run/apache2/ssl_scache
>> SSLSessionCacheTimeout  300
>>
>> SSLMutex  file:/var/run/apache2/ssl_mutex
>> SSLCipherSuite 
>> ALL:!ADH:!EXPORT56:RC4+RSA:+HIGH:+MEDIUM:+LOW:+SSLv2:+EXP:+eNULL
>>
>> SetEnvIf User-Agent ".*MSIE.*" \
>>         nokeepalive ssl-unclean-shutdown \
>>         downgrade-1.0 force-response-1.0
>> </IfModule>
>> ::::::::::::::
>> ssl.load
>> ::::::::::::::
>> LoadModule ssl_module /usr/lib/apache2/modules/mod_ssl.so
>> ::::::::::::::
>> userdir.conf
>> ::::::::::::::
>> <IfModule mod_userdir.c>
>>        UserDir public_html
>>        UserDir disabled root
>>
>>        <Directory /home/*/public_html>
>>                AllowOverride FileInfo AuthConfig Limit
>>                Options MultiViews Indexes SymLinksIfOwnerMatch 
>> IncludesNoExec
>>        </Directory>
>> </IfModule>
>> ::::::::::::::
>> userdir.load
>> ::::::::::::::
>> LoadModule userdir_module /usr/lib/apache2/modules/mod_userdir.so
>>
>>
>> Thanks so very much for your help,
>> Don
>>
>>
>>> From: "Barry L. Kline" <blkline at attglobal.net>
>>> To: don garbage <dongarbage at hotmail.com>
>>> CC: rt-users at lists.bestpractical.com
>>> Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
>>> Date: Tue, 07 Nov 2006 14:14:27 -0500
>>>
>>> -----BEGIN PGP SIGNED MESSAGE-----
>>> Hash: SHA1
>>>
>>> don garbage wrote:
>>> > Hey Barry,
>>> >
>>> > Wow, that was fast, thanks so much.
>>> >
>>> > I actually did respond to your email. Here was my reply:
>>> >     Hi Barry,
>>> >
>>> >     I just checked again for mod_fastcgi, and, it appears that I 
>>> do have
>>> > it. In ubuntu, it is called
>>> >           libfcgi-perl
>>> >
>>> >     So, back to the drawing board. :)
>>> >
>>> >     Have you had the chance to check out my config files?
>>> >
>>> >     Thanks for any further help,
>>> >     Don
>>> >
>>> > Perhaps the problem is in my config files. Any thoughts?
>>>
>>> I also see this in your file:
>>>
>>> Include /etc/apache2/mods-enabled/*.load
>>> Include /etc/apache2/mods-enabled/*.conf
>>>
>>> What files are in this directory?
>>>
>>> Are you *sure* that the fcgi is enabled?  The easiest way I know for 
>>> you
>>> to check is to enable /server-status & /server-info in the 
>>> configuration
>>> file.  You can then check it via:  http://yourrtserver/server-info and
>>> look for the appropriate modules.
>>>
>>> Barry
>>> -----BEGIN PGP SIGNATURE-----
>>> Version: GnuPG v1.2.6 (GNU/Linux)
>>>
>>> iD8DBQFFUNsTCFu3bIiwtTARAumMAJwPBfRVFFD1/6hv3wbIROkICSI+yQCeMLKn
>>> /wGZejCJG9dZIVXLOjvr430=
>>> =Oi4y
>>> -----END PGP SIGNATURE-----
>>
>>
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>
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