[rt-users] Queue deletion

[Dan Parsons]

Good suggestion, yes I can do that. The only thing left right now is  
the lack of field validation from SelfService which is unfortunately  
proving to be a show stopper for me.

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.


On Nov 10, 2006, at 1:38 PM, Scott Thomson wrote:

> Hey Dan,
>
> Could you rename the queue?  It'll still show up, but at least you can
> ignore it that way.
>
> Scott
>
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Dan
> Parsons
> Sent: Friday, November 10, 2006 3:16 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Queue deletion
>
> I see. I guess I must be in a unique position: the only IT guy in a 50
> person company. There's no middle man to process tickets. I guess RT
> isn't designed for situations like this?
>
> Dan Parsons
> Sr. Systems Administrator
> Luxtera, Inc.
>
> ----- Original Message -----
> From: Kenneth Crocker <KFCrocker at lbl.gov>
> To: Dan Parsons
> Cc: rt-users at lists.bestpractical.com <rt- 
> users at lists.bestpractical.com>
> Sent: Fri Nov 10 11:49:11 2006
> Subject: Re: [rt-users] Queue deletion
>
> Dan,
>
>
>         Nope. We are on 3.4.4 heading toward 3.6.2. We have our owners
> update the tickets to make sure everything is as it should be before
> allowing them to be resolved, rather than expecting the requestors to
> know what to do or to enter required fields. That way, we can better
> control what the results look like for an audit. We only have ticket
> mandatory fields. Sorry.
>
> Kenn
> LBNL
>
> Dan Parsons wrote:
>> Okay, got it. Hey, do you know anything about my previous question,
>> about why field validation doesn't work properly from SelfService?
>>
>> Dan Parsons
>> Sr. Systems Administrator
>> Luxtera, Inc.
>>
>>
>> On Nov 10, 2006, at 10:10 AM, Kenneth Crocker wrote:
>>
>>> Dan,
>>>
>>>
>>>     You don't. You disable it. If you want the Queu and all data
>>> related to it deleted from the database, you would be getting into a
>>> REAL delicate delete process. That's probably why RT designed it to
>>> disable a Queue only. That's my best guess.
>>>
>>> Kenn
>>> LBNL
>>>
>>> Dan Parsons wrote:
>>>> Please forgive the newbieish question, but how do I simply delete a
>>>> queue? I'm logged in as root and I can't see the option anywhere. I
>>>> searched the wiki and couldn't find anything. I searched the  
>>>> mailing
>
>>>> list archives and all I can find are people asking about how to
>>>> delete just a queue with no one responding.
>>>>
>>>> How can I delete a queue?
>>>>
>>>> Dan Parsons
>>>> Sr. Systems Administrator
>>>> Luxtera, Inc.
>>>>
>>>>
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>
>