[rt-users] Custom fields in 'at a glance' output?

Dan Parsons dparsons at luxtera.com
Wed Nov 15 11:33:52 EST 2006


I am using 3.6, but I don't see anything related to custom fields  
under the edit search screen, for 'tickets i own'....???

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.


On Nov 15, 2006, at 6:42 AM, Mathew wrote:

> Also, make sure the SeeCustomFields permission is set for everyone  
> that
> needs to use and/or see the field.
>
> Mathew
>
> Dan Parsons wrote:
>> I'd like to make one of my custom fields show up in my 'RT at a  
>> glance'
>> search for 'highest priority tickets I own' but I can't seem to  
>> figure
>> out how to do it. Any suggestions?
>>
>> Dan Parsons
>> Sr. Systems Administrator
>> Luxtera, Inc.
>>
>>
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