[rt-users] RE: Problems with text/html Mails and Unicode

[Torben Nehmer]

Hello everybody,

--- I wrote:

> I have a severe Problem with text/html mails sent to a RT queue via the 
> Maligate, both on Web and on E-Mail Replies, the UTF-8 entities get 
> double-encoded.

I have a few more bits of information.

The broken entries all are using Quotes-Printable encoding Method in the database:

While further digging into this I found the Method _DecodeLOB in Record.pm. When changing it to this, everything suddenly worked fine:

---snip---
sub _DecodeLOB {
    my $self            = shift;
    my $ContentType     = shift;
    my $ContentEncoding = shift;
    my $Content         = shift;

    if ( $ContentEncoding eq 'base64' ) {
        $Content = MIME::Base64::decode_base64($Content);
    }
    elsif ( $ContentEncoding eq 'quoted-printable' ) {
        $Content = MIME::QuotedPrint::decode($Content);
    }
    elsif ( $ContentEncoding && $ContentEncoding ne 'none' ) {
        return ( $self->loc( "Unknown ContentEncoding [_1]", $ContentEncoding ) );
    }
    if ( $ContentType eq 'text/plain' || $ContentType eq 'text/html' ) {
       $Content = Encode::decode_utf8($Content) unless Encode::is_utf8($Content);
    }

    return ($Content);
}
---snap---

The only change was activating UTF8 decoding also text/html.


Yours sincerely,
Torben Nehmer

-------
Torben Nehmer
Diplom Informatiker (FH)
Business System Developer

CANCOM Deutschland GmbH
Messerschmittstr. 20
89343 Scheppach
Germany

Phone: +49 (0)8225 - 996-1118
Fax: +49 (0)8225 - 996-41118
torben.nehmer at cancom.de