[rt-users] Custom Fields on Ticket Transaction

[Carlos Ramon Lopez Midence]

I am sorry if this has already been discussed, I was not able to find 
information on this issue:

I have 5 custom fields that are for "Ticket Transactions" used on 4 queues 
that I have setup, what I am trying to do is the following:
When a ticket is resolved (Transaction) I update these custom fields with 
values such as labor description, materials used and more. I click on Update 
Ticket or Save Changes or Resolve. The custom fields do not take what I just 
typed, on the history link I get all the custom fields with a    "* No 
Value"  on all of them. It is like I did not type anything on them...


Any help would be appreciated....

Carlos

P.S. I am assuming that when you create a custom field that applies to 
Ticket Transaction they will only be updated when a Ticket Transaction 
occurs, defining Transaction such as updating, taking, replying or resolving 
a ticket... Please correct me, if I'm wrong...

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