[rt-users] How to chenge subject of incoming ticket?

[Tomasz Wlodek]

Hi experts,

Here is the problem:

When a ticket arrives by e-mail we analyze its contents and based on 
appearance of certain words in the ticket we would like to change the 
ticket subject to force the incoming ticket to be appended to an existing 
ticket.

Example: a ticket comes and our mail filter decides that this ticket 
should be posted as followup to ticket 3141596. Se we would like to change 
the subject to "[rt.somewhere.com #3141596]" and then feed it to 
rt-mailgate.

Is there a more elegant way of doing this? How to force rt-mailgate to 
treat incoming mail as correspondence to some existing ticket, even if the 
incoming ticket seems to be a new one?

Tom Wlodek