[rt-users] cannot attach files to a ticket from the web interface

[Roberto Nunnari]

Hi Jon.

attaching by email works fine.. is the web UI that doesn't work.

here's a cut and paste of my original message:

******************************************************
Hello.

We're using RT 3.6.1. My environment is as follows:

web# uname -rms
FreeBSD 6.1-RELEASE-p10 i386

web# pkg_info | grep rt-3
rt-3.6.1_1          RT is an industrial-grade ticketing system written 
in Perl

web# pkg_info | grep apache
apache-2.2.3        Version 2.2 of Apache web server with prefork MPM.

web# pkg_info | grep perl-
perl-5.8.8          Practical Extraction and Report Language

web# pkg_info | grep mod_perl
mod_perl2-2.0.2_1,3 Embeds a Perl interpreter in the Apache2 server


We're using RT in production and are happy with it. But there are
a couple of small problems that are hitting us:

1) attachment work only via email, but not via the web UI.
    Trying to attach a file via the web UI gives a blank page
    and the ticket is not modified in any ways.
2) searching by requestor gives an error, but searching the I
    found that is a known problem with a fix already. I'll email
    the fix 
http://svn.bestpractical.com/cgi-bin/index.cgi/bps/revision?rev=5782
    to the FreeBSD port mantainer..

Unfortunatly, I can't seam to find any log about the error.. in fact
p5-Log-Dispatch-2.13 is broken due the new mod_perl2 API (at least
on FreeBSD)..

Can any kind soul help me out with problem #1, please?

Best regards.
******************************************************

also, I should add the database version:

web# pkg_info | grep mysql
mysql-client-4.0.27 Multithreaded SQL database (client)
mysql-server-4.0.27 Multithreaded SQL database (server)
p5-DBD-mysql-3.0008 MySQL driver for the Perl5 Database Interface (DBI)
php5-mysql-5.2.0    The mysql shared extension for php

Best regards.


Jon Daley wrote:
>     I didn't really follow this conversation, so perhaps I missed 
> something.  It isn't a problem with 3.6.1, as that is what I run, and 
> attachments work fine.  (I hadn't ever tried an RTF before, but I just 
> did, and it worked perfectly fine).
>     Are you emailing the attachment, or uploading it via the GUI?  If it 
> is email, perhaps there is something on that end, or a mime module that 
> needs to be upgraded or something?
> 
> On Wed, 29 Nov 2006, Roberto Nunnari wrote:
> 
>> I too, tested .doc (MSOffice), but the result is the same as
>> all other file types, be bynary or plain ASCII.. I get a
>> blank page and nothing is changed on the ticket..
>>
>> Maybe I should have stuck with 3.4.5...
>>
>> Hope it will soon be fixed..
>>
>> Best regards.
>>
>> Jan Korbel wrote:
>>> I tested .doc (saved by oo2) and it's still same, filename is visible 
>>> in ticket overview but i can't download it.
>>>
>>> J.
>>>
>>> David Chandek-Stark wrote:
>>>> I have had problems with 3.6.1, but not across the board. For 
>>>> example, I can attach a Word document (.doc) but not an RTF file 
>>>> (.rtf).
>>>>
>>>> --David
>>
>>
>> -- 
>> Roberto
>>
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-- 
               Roberto Nunnari -software engineer-
                mailto:roberto.nunnari at supsi.ch
  Scuola Universitaria Professionale della Svizzera Italiana
              Dipartimento Tecnologie Innovative
                   http://www.dti.supsi.ch
  SUPSI-DTI
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