[rt-users] Multiple Email Addresses

[John Arends]

It looks like these two lines will do what I want for a start:

#Set($CanonicalizeEmailAddressMatch , '@subdomain\.example\.com$');
#Set($CanonicalizeEmailAddressReplace , '@example.com');

To handle multiple email servers would I do something like this? My 
regexp knowledge is not that great.

#Set($CanonicalizeEmailAddressMatch , 
'@(subdomain1.\.dept|subdomain2\.something|subdomain3)\.example\.com$');

Bob Goldstein wrote:
>> Do you all have any creative solutions for dealing with multiple email 
>> addresses from the same person so you don't end up with two user 
>> accounts per person? I see situations where someone has their email 
>> client misconfigured so they send mail out as 
>> username at mail.organization.com when most of the time they are 
>> username at organization.com
> 
>  in RT_SiteConfig.pm see:
> 
>  CanonicalizeEmailAddressMatch
>  CanonicalizeEmailAddressReplace
>  CanonicalizeOnCreate
> 
>  That at least lets you map various email addresses to one address,
>  if you can do it with generic regexps.
> 
>  In my case, this would squeeze  bobg at tigger.uic.edu, bobg at uic.edu, bobg at icarus.cc.uic.edu, etc.
>  But no relation to bobg at aol.com.  And of course, an append to a ticket
>  only goes to a single address.
> 
>  In my case, we go a small step further, becuase the cannonical mail address here
>  is related to the web logon, so when an account gets created,
>  either by web or email, both web and email parts of the account are done right.
> 
>     bobg
> 
>> We can probably use procmail examine and sometimes re-write email 
>> addresses before they go into RT, but I was curious what others have 
>> done. Part of my problem is there are many machines email may come from 
>> bob at hisownbox.org.com, stan at mailserver1.org.com, etc
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