[rt-users] Notify Requestor on Requestor change

[Toby Darling]

Hi Helmuth

>   In our environment it is common for us to forward an e-mail to RT to
> convert it into a ticket.  Once it's a ticket we can change the
> requestor (since by default it would be us).  We do it like this to
> avoid the cut and paste alternative.

Depending on what email client you're using, you may be able to 'bounce' 
or 'redirect' email so that "the right thing (TM)" happens when RT gets 
the email in the first place - original sender is set as requestor and 
they get the autoresponse.

I'm using Mail Redirect (http://mailredirect.mozdev.org/) with 
Thunderbird, and it's fine.

Cheers
Toby