[rt-users] (no subject)

Carlos Ramon Lopez Midence caralomi at hotmail.com
Tue Oct 3 10:48:49 EDT 2006


Running RT3.4.5 on FC 5 box, working great....

I have question on custom fields and conditions:
I have two custom fields : "Labor Description" and "Labor cost" I need these 
fields to appear only when a ticket is resolved, so when the user selects to 
resolve the ticket he will be able to type more detailed information in 
these two fields, so far I have created the fields on the ticket 
transactions page I started a scrip as follows:
Condition: OnResolve
Action:User Define
Template:Global Template: Resolved
Stage: TransactionCreate

Then I'm drawing a blank what should I do to present these custom fields 
(only when resolved) and how to change the size of the custom field to match 
the size of the issue Textbox on the main create Ticket page...





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