[rt-users] RE: RT-Mailgate Setup Errors

Tue Oct 3 23:39:46 EDT 2006

Ok that didn't seem to solve the problem.  

When I reply to a ticket, (with the correct Ticket ID in the subject, unchanged), i get two messages back saying the same thing:

> RT could not load a valid user, and RT's configuration does not allow
>  for the creation of a new user for this email (joshb at netcentralinc.com).

The second message has the following in addition to the message above:
 "You might need to grant 'Everyone' the right 'ReplyToTicket' for the
queue Customer."

My /etc/aliases/ looks like this:
correspond:     "|/opt/rt3/bin/rt-mailgate --queue 'Customer Support' --action correspond --url http://rt.netcentralinc.net/"

________________________________

From: Ruslan Zakirov [mailto:ruslan.zakirov at gmail.com]
Sent: Tue 10/3/2006 7:00 PM
To: Josh Barron
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RE: RT-Mailgate Setup Errors

use quotes:
rt-mailgate --queue 'my queue name with spaces' ...

On 10/4/06, Josh Barron <joshb at netcentralinc.com> wrote:
>
>
>
>
> Actually I think I've made some progress.  Looks like the error below was
> related specifically to apache.  Now, when I try to send a message to
> correspond at netcentralinc.com, RT replies with the following:
>
>
>
> RT could not load a valid user, and RT's configuration does not allow
>  for the creation of a new user for this email (joshb at netcentralinc.com).
>
>
>
> Whats up with that?  Is it because I have a space in my Queue (in my alias
> file) or what.  I checked and my user IS specified with
> joshb at netcentralinc.com in RT so it should be able to validate.  Whats going
> on here?
>
>
>
> -Josh
>
>
>
>  ________________________________
>
>
> From: Josh Barron
>  Sent: Tuesday, October 03, 2006 6:05 PM
>  To: 'rt-users at lists.bestpractical.com'
>  Subject: RT-Mailgate Setup Errors
>
>
>
> Hi everyone,
>
>
>
> I'm having some problems setting up RT-Mailgate and as usual looking it up
> on the web is not helping me because of the uniqueness (and vagueness) of
> the error.
>
>
>
> Here is the relevant line in my postfix aliases file:
>
>
>
> correspond:     "|/opt/rt/3/bin/rt-mailgate --queue Customer Support
> --action correspond --url http://rt.netcentralinc.net/"
>
>
>
>
>
> I never get a failure daemon back, but the message never gets to my RT
> instance.  I've allowed rt-mailgate to access REST directory as mentioned in
> the wiki (though I'm not sure how that helps).
>
>
>
> Oct  3 17:51:26 web postfix/smtpd[18695]: 62A8A88DA:
> client=unknown[66.213.158.39]
>
> Oct  3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]: 250 Ok
>
> Oct  3 17:51:26 web postfix/smtpd[18695]: < unknown[66.213.158.39]: DATA
>
> Oct  3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]: 354 End
> data with <CR><LF>.<CR><LF>
>
> Oct  3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted
> attribute: status
>
> Oct  3 17:51:26 web postfix/cleanup[18698]: 62A8A88DA:
> message-id=<1CD7A3530F98054194C0E6BBDA4A68490259BF at corpmain.NetCentral.local>
>
> Oct  3 17:51:26 web postfix/qmgr[18465]: 62A8A88DA:
> from=<joshb at netcentralinc.com>, size=2136, nrcpt=1 (queue active)
>
> Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute name: status
>
> Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute value: 0
>
> Oct  3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted
> attribute: reason
>
> Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute name: reason
>
> Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute value: (end)
>
> Oct  3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted
> attribute: (list terminator)
>
> Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute name: (end)
>
> Oct  3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]: 250 Ok:
> queued as 62A8A88DA
>
> Oct  3 17:51:26 web postfix/smtpd[18695]: < unknown[66.213.158.39]: QUIT
>
> Oct  3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]: 221 Bye
>
> Oct  3 17:51:26 web postfix/smtpd[18695]: match_hostname: unknown ~?
> 66.213.158.32/27
>
> Oct  3 17:51:26 web postfix/smtpd[18695]: match_hostaddr: 66.213.158.39 ~?
> 66.213.158.32/27
>
> Oct  3 17:51:26 web postfix/smtpd[18695]: disconnect from
> unknown[66.213.158.39]
>
> Oct  3 17:51:26 web postfix/smtpd[18695]: master_notify: status 1
>
> Oct  3 17:51:26 web postfix/smtpd[18695]: connection closed
>
> Oct  3 17:51:27 web postfix/local[18699]: 62A8A88DA:
> to=<correspond at netcentralinc.net>, relay=local, delay=1, status=deferred
> (temporary failure. Command output: An Error Occurred =================  403
> Forbidden )
>
> Oct  3 17:53:06 web postfix/smtpd[18695]: rewrite stream disconnect
>
> Oct  3 17:53:06 web postfix/smtpd[18695]: proxymap stream disconnect
>
> Oct  3 17:53:06 web postfix/smtpd[18695]: idle timeout -- exiting
>
>
>
>
>
> What am I doing wrong?  It appears that the message is just getting deferred
> and held in the mail queue but I can't seem to figure out why.  The info
> messages above seem to indicate that it doesn't know what networks it can
> accept mail from, even though the networks listed are on the $My_Networks,
> and I can send messages to other addresses on this server from the same
> machine.  It seems completely related to RT.
>
>
>
> Any ideas.  I REALLY would appreciate the help
>
>
>
> Best Regards,
>
>
>
> Josh Barron
>
> Systems Administration
>
> NetCentral Inc.
>
> P: 208.376.3130
>
> F: 208.514.4527
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com <http://wiki.bestpractical.com/> 
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com <http://rtbook.bestpractical.com/> 
>
>

--
Best regards, Ruslan.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20061003/e567487c/attachment.htm>