[rt-users] Pre-populating TextArea in a new ticket

[Roy El-Hames]

For a start what version of rt are you using ..
Custom fields can be set either globaly/or applied to particular 
queues/or queue specific
Roy

John Colbert wrote:
>  
> Hello...  I've searched through various archives and online resources,
> and either I'm missing it or just can't seem to find an answer to what i
> would expect to be a simple problem to solve.
>  
> I have a queue that I use for tickets relating to building out new
> computer systems.  I would like to have new tickets that are created in
> this queue pop up with the text area of the ticket preformatted with
> text.  Something along the lines of:
>  
> SYSTEM NAME: _____
> SERIAL NUMBER:_____
> LOCATION: _____
> etc...
>  
> The person opening the ticket can then just fill in the blanks in the
> ticket.  I suspect that I could to do this with custom fields, but I'm
> not sure how to limit things so that the custom fields would only come
> up in tickets opened for this particular queue and not all new tickets
> in all queues.
>  
> Can anyone point me in the right direction on this?
>  
> Thanks!
>  
> Spud
>
>   
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