[rt-users] How to use Update-Ticket template?

[Matthew Pressly]

I'm trying to use an Update-Ticket template to change the queue
that a ticket is in.  Is this possible?

Here is the template (ChangeQueue):

===Update-Ticket: TOP
Queue: Queue2
Content: moved into second queue
ENDOFCONTENT

The scrip is:
  condition = OnResolve
  Action = Create Tickets
  Template = ChangeQueue
  Stage = TransactionCreate

In the logfile, I see the following:
   ****  Update ticket: update-TOP
   Line: Queue: Queue2
   Line: Content: moved into second queue
   Line: ENDOFCONTENT
   About to commit scrips for transaction #4254
   In CreateByTemplate
   Update Workflow: processing update-TOP
   Workflow: evaluating Queue: Queue2 Content: moved into second queue ENDOFCONTENT
   Workflow: yielding Queue: Queue2 Content: moved into second queue ENDOFCONTENT
   [1] Couldn't update ticket update-TOP: Couldn't find row (/usr/local/rt3.6.1/lib/RT/Action/CreateTickets.pm:679)
   [2] Use of uninitialized value in concatenation (.) or string at /usr/local/rt3.6.1/lib/RT/Action/CreateTickets.pm line 1414. (/usr/local/rt3.6.1/lib/RT/Action/CreateTickets.pm:1414)
   Handling links for
   [3] Use of uninitialized value in concatenation (.) or string at /usr/local/rt3.6.1/lib/RT/Action/CreateTickets.pm line 1461. (/usr/local/rt3.6.1/lib/RT/Action/CreateTickets.pm:1461)

[1] refers to:
  unless ( $loaded ) {
      $RT::Logger->error("Couldn't update ticket $template_id: " . $msg);
      push @results, $self->loc( "Couldn't load ticket '[_1]'", $id );
      next;
  }

Based on other tests, having the ticket id (e.g., 123) in the template like this:
===Update-Ticket: 123

works, but how do I get the ticket id placed there dynamically?

I tried this:
===Update-Ticket: { $Tickets{'TOP'}->Id }

but it seemed to just take that literally and did not evaluate
the expression.

Any help greatly appreciated.

-- 
Matthew